Cleaning Contract Manager

TN United Kingdom; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

An established and reputable provider in the cleaning services sector is seeking a dynamic Area Contract Manager to oversee commercial cleaning contracts across London and Kent. This senior operational role offers full accountability for service delivery, client satisfaction, and contract performance. You'll lead teams, manage client relationships, and drive operational excellence while ensuring compliance with health and safety standards. If you're ready to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Proven track record in commercial cleaning industry, ideally in multi-site operations.
• Experience with public and private sector clients.

Responsibilities

• Manage high-quality cleaning services across multiple sites.
• Lead cleaning teams and ensure effective communication of goals.

Skills

Leadership

Client Relationship Management

Data Analysis

Health & Safety Compliance

Operational Management

Education

Management Qualification

BICSc Certification

IOSH or NEBOSH Qualification

Tools

Microsoft Office

Contract Management Systems

Job description

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Location: London & Kent
Reporting To: Managing Director
Salary: Up to £45,000

An established and reputable provider of grounds maintenance and communal cleaning services is seeking a dynamic and experienced Area Contract Manager to oversee a portfolio of commercial cleaning contracts across London and Kent.

This is a senior operational role with full accountability for service delivery, team leadership, client satisfaction, and contract performance.

Key Responsibilities

Operational Excellence & Health and Safety

Manage and deliver high-quality cleaning services across multiple sites in line with contractual and client expectations.

Promote a proactive health & safety culture, ensuring full compliance with relevant legislation and internal procedures.

Contribute to environmental and community engagement initiatives.

Strategic Planning & Service Development

Develop and implement strategies to improve contract efficiency and performance.

Use KPIs and data analysis to identify trends, improve service quality, and support continuous improvement.

Identify and pursue opportunities for operational innovation and service enhancement.

Client & Stakeholder Management

Act as the primary point of contact for clients, building strong, trust-based relationships.

Ensure client requirements are met and exceeded through excellent communication and service delivery.

Represent the business professionally with all stakeholders, fostering a reputation for reliability and quality.

Leadership & Workforce Management

Lead and develop cleaning teams, ensuring clear communication of expectations and goals.

Recruit, train, and retain high-performing staff, encouraging a positive and productive working culture.

Ensure team structures are effective and resourced appropriately for service demands.

Hold full profit and loss accountability for a portfolio of contracts.

Monitor financial performance, implement cost controls, and ensure profitability.

Support the business in achieving commercial targets and identifying new revenue opportunities.

Candidate Profile

Experience

Proven track record in the commercial cleaning industry, ideally across multi-site operations.

Experience working with both public and private sector clients.

Skilled in contract mobilisation, tendering, and performance management.

Qualifications

Recognised management qualification and BICSc certification (required).

IOSH or NEBOSH Health & Safety qualification (preferred).

Key Skills

Strong leadership and people management skills.

Excellent interpersonal and client relationship abilities.

Commercially aware with a data-driven, analytical mindset.

Highly organised, self-motivated, and results-focused.

Proficient in Microsoft Office and relevant scheduling or contract management systems.

Scope of Role

This role offers full operational and financial responsibility for a portfolio of cleaning contracts across London and Kent. You will play a vital part in maintaining service standards, driving growth, and leading teams to deliver outstanding results.

This is a fantastic opportunity for an ambitious contract manager ready to make a lasting impact within a fast-paced, growing organisation.

Apply now to take the next step in your management career.