Account Manager - Catering & Hospitality

BaxterStorey Limited; London; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Account Manager to oversee high-end catering and events. This role involves leading teams across multiple accounts, ensuring exceptional service standards and client satisfaction. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for delivering extraordinary experiences. With a commitment to inclusivity and continuous learning, this company fosters a culture where every team member can thrive. Join us to make a lasting impact in the world of hospitality!

Benefits

28 Days Holiday

Birthday Off

Enhanced Maternity Leave

Free Meals on Shift

Bespoke Training Opportunities

Employee Assistance Programme

Cycle to Work Scheme

Discounts via HAPI App

Qualifications

• Relevant experience in hospitality management is essential.
• Strong passion for food and service is required.

Responsibilities

• Lead and inspire your team to maintain high standards.
• Build positive relationships with clients and stakeholders.
• Achieve key KPIs including Health & Safety and Sustainability.

Skills

Team Management

Communication Skills

Financial Acumen

Strategic Thinking

Adaptability

Detail-Oriented

Education

Experience in Hospitality Management

Job description

Account Manager - Catering & Hospitality

• Full-time
• Employment Type: Permanent
• Salary: Up to £55,000

Title: Account Manager

Location: London, EC2V

High-end hospitality and events operations for our wealth management clients. You will be responsible for managing teams across two accounts, overseeing Hospitality and Reception services, and supporting their offices nationwide with hospitality and consumables.

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships for all experience levels
• Pension and life insurance
• Discounts via our HAPI app (high street shops, holidays, cinema)
• Employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional, and efficient? If yes, then this role is for you. At BaxterStorey, we believe every interaction creates a lasting impression. We seek an Account Manager who inspires their team to exceed expectations and deliver exceptional experiences.

We value our people and support an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training, ensuring you thrive in your role, and we promote a healthy work-life balance.

If you are a Account Manager passionate about delivering extraordinary experiences and inspiring collaboration, we want to hear from you!

• Lead, inspire, and support your team to maintain high standards
• Build positive relationships with clients and stakeholders
• Develop your team through mentoring, training, and recognition
• Create a culture of excellence through caring service, food standards, and innovation
• Achieve key KPIs including Health & Safety, Sustainability, Financial, and Governance

Requirements include relevant experience, passion for food and service, team management skills, financial acumen, excellent communication, and strategic thinking. You should be adaptable, detail-oriented, and able to work under pressure.

For nearly 20 years, we’ve created beautiful spaces and memorable experiences across various locations, driven by our passionate teams. We are looking for talented individuals to join us and build their hospitality legacy.

We foster a culture of continuous learning and believe in the daily pursuit of excellence. Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY — We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE — We motivate and inspire through our passion.

CREATIVELY COLLABORATIVE — We embrace differences to push creativity.

FOREVER CONSCIOUS — We protect the planet and support communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you’re motivated and eager to learn, we can develop your potential.

We are proud to be an inclusive employer, welcoming applications from all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for everyone, regardless of age, ability, gender, sexual orientation, race, religion, or socio-economic background.

BaxterStorey is dedicated to equity, diversity, and inclusion (ED&I). Our goal is to foster the most inclusive culture in hospitality. Join us and bring your unique perspective to our team.