Retail Catering Manager

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Catering Manager to lead a team dedicated to providing exceptional hospitality. This role involves overseeing daily operations, ensuring high standards of service, and fostering a collaborative environment. You will play a crucial role in achieving financial targets while supporting staff development and creating memorable dining experiences. If you are passionate about food and hospitality, and thrive in a dynamic environment, this opportunity is perfect for you. Join a forward-thinking company that values diversity and invests in your growth.

Benefits

28 Days Holiday

Birthday Additional Holiday

Enhanced Maternity Leave

Secondary Career Leave

Wedding/Commitment Day Leave

Free Meals on Shift

Pension and Life Insurance

Employee Discounts

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Proven experience in catering management with a focus on service excellence.
• Strong leadership skills with the ability to inspire and motivate a team.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Support recruitment and training of staff to meet location needs.

Skills

Organisational Skills

Analytical Problem Solving

Initiative

Communication

Financial Acumen

Time Management

Catering Experience

Food Hygiene Certificate

Passion for Food and Service

Leadership Skills

Job description

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• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 24 weeks of enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Pension and life insurance.
• Discounts available from the HAPI app, from high street shops to holidays & cinemas.
• Access to employee assistance programme.
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Retail Catering Manager who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Retail Catering Manager who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Job Description

WHAT WILL KEEP YOU BUSY:

• Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
• Assessing employee performance, recognising potential, and meeting their training needs as appropriate
• Supporting to achieve financial targets agreed with the client within the budget and monitoring the work of the location team
• Holding regular team meetings to communicate targets, required standards, company, and client information
• Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities
• Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed
• Providing prompt and efficient customer service while consistently exceeding expectations
• Monitoring customer feedback and producing an action plan based on the results
• Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service
• Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including monitoring any poor performance and taking appropriate steps to rectify

Qualifications

WHAT YOU BRING TO THE TABLE:

• Excellent organisational skills
• An analytical approach to problem solving
• Ability to work on own initiative
• Excellent communicator at all levels
• Financially and commercially astute
• Effective time management
• Successful background in catering
• Intermediate Food Hygiene Certificate or above
• Experience commensurate with role
• Ability to display a real passion for food and customer service
• Excellent leadership and influencing skills

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality