Account Manager

Facilities management intrapreneur ltd; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

Facilities management intrapreneur ltd in the Southampton Area is seeking a Technical Account Manager to deliver the full suite of FM services to a key client, coordinating with stakeholders to ensure a 5 Star service. You will oversee system operations, hard service delivery, PPM, reactive maintenance, M&E and help desk, with full managerial and financial responsibility.

Strong entrepreneurial mindset to drive service expansion.

Qualifications

• Experience delivering FM services in a critical workplace environment.
• Strong commercial acumen and P&L management experience.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee day-to-day hard services operations and coordinate site teams and supply chain.
• Maintain client relationships through progress reviews and site visits.
• Manage P&L and ensure profit margins.
• Lead soft services professionals, M&E engineers, and contract support staff.
• Contribute to SOPs, emergency and contingency planning.
• Ensure safe working conditions and review H&S policy.
• Identify opportunities to expand contract value and re-tender when appropriate.

Skills

Commercial acumen

Communication & leadership

Hard services experience

P&L management

Education

HND or higher in electrical/mechanical bias

NEBOSH or IOSH (desirable)

Job description

Technical Account Manager

Based in the Southampton Area

Purpose of the role

As a Technical Account Manager, you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.

Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.

The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works having full managerial and financial responsibilities.

Key responsibilities are as follows:

• Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re- tender

Person Specification

• Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.
• Knowledge of Hard Services is essential, qualifications at HND or higher electrical or mechanical bias is desirable.
• A qualification in health & safety (NEBOSH, IOSH) is desirable
• Strong commercial acumen is essential, and experience of managing a P&L is preferable.
• Excellent communication and management skills are essential