Account Manager (19024)

Kingdom Services Group Ltd; Arundel; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

£45,000 Annual Salary

Car Allowance

Performance Related Bonus

Career Development Opportunities

Comprehensive Company Benefits Package

Job summary

Kingdom People is seeking an Account Manager to oversee the Vitacress temporary labour service across Runcton and Andover. You will act as the key operational link between Kingdom People and Vitacress, coordinating workforce planning, recruitment, deployment, transport and compliance to meet KPI targets.

You will build strong client partnerships, drive continuous improvement and support Kingdom People’s growth across Sussex and Hampshire.

Qualifications

• Minimum 3 years' experience in recruitment, managed services or account management.
• Experience managing senior client relationships.
• Strong understanding of recruitment, workforce planning, attendance management and retention strategies.
• Full UK Driving Licence.

Responsibilities

• Manage the Vitacress account across Runcton and Andover.
• Build relationships with key stakeholders and decision-makers.
• Lead client meetings, performance reviews and service discussions.
• Oversee workforce planning and recruitment in partnership with clients.
• Coordinate service delivery across onsite teams and recruitment consultants.

Skills

Account management

Stakeholder management

Leadership

Communication

MS Office (Excel/Outlook/Teams)

Tools

VMS platforms

Microsoft Office

Job description

Account Manager

Location: Bognor Regis Office
Salary: £45,000 per annum + Car Allowance + Performance Related Bonus
Hours: 40 Hours Per Week
Working Pattern: Monday to Friday, 06:30 - 15:00, with flexibility to provide operational coverage across day, late and night shifts when required
Driving Required: Full UK Driving Licence Essential. Regular travel between Kingdom and client sites.

About Kingdom People

The Kingdom Group delivers award-winning service solutions across security, cleaning, recruitment and training. With revenues exceeding £300 million and more than 11,500 colleagues nationwide, we combine specialist expertise with shared values, systems and support functions to deliver exceptional customer service.

Operating across more than 5,000 locations throughout the UK, supported by regional offices in Edinburgh, Glasgow, Birmingham, London and Belfast, and with an expanding international presence in India, Kingdom continues to grow through a people-first approach built around our CARE values.

We are now looking for an experienced and driven Account Manager to support our continued growth within the agricultural and food production sector.

The Role

This is an exciting opportunity for a highly motivated Account Manager to take ownership of the Vitacress temporary labour service across Runcton and Andover. Acting as the key operational link between Kingdom People and Vitacress, you will oversee workforce planning, recruitment, deployment, transport coordination, compliance, worker welfare, KPI delivery and service performance across both locations.

You will play a pivotal role in maintaining and strengthening the client partnership, driving continuous improvement and supporting Kingdom People's wider growth strategy throughout Sussex and Hampshire.

Key Responsibilities

Client & Account Management

• Manage the Vitacress account across Runcton and Andover.
• Build strong relationships with key stakeholders and decision-makers.
• Act as the primary contact for all operational matters.
• Lead client meetings, performance reviews and service discussions.

Workforce Planning & Recruitment

• Forecast labour requirements in partnership with clients and recruitment teams.
• Ensure workforce requirements are fulfilled efficiently and effectively.
• Oversee the complete worker journey from recruitment through to deployment.
• Support seasonal recruitment campaigns and peak volume planning.

Operational Management

• Coordinate service delivery across onsite teams, recruitment consultants and wider Kingdom departments.
• Maintain clear communication and accountability across all operations.
• Resolve operational challenges and ensure service continuity.

Transport & Workforce Coordination

• Oversee worker transport arrangements and logistics.
• Ensure routes and transport capacity meet business demands.
• Maintain efficiency, safety and cost-control standards.

Performance Management

• Monitor and achieve agreed KPIs and SLAs.
• Analyse fulfilment, attendance, retention and quality metrics.
• Identify risks and implement corrective actions.
• Produce reports and management information for clients and senior leadership.

Compliance & Worker Welfare

• Ensure compliance with Kingdom standards, GLAA requirements and ethical recruitment practices.
• Maintain oversight of worker welfare, wellbeing and grievance processes.
• Ensure Right to Work, screening and compliance procedures are completed accurately.

Continuous Improvement

• Identify opportunities to improve retention, efficiency and service quality.
• Implement improvement plans and operational best practices.
• Support account growth and identify opportunities to expand services.

Skills & Experience Required

• Strong account management and client relationship-building skills.
• Proven experience managing high-volume temporary labour accounts.
• Excellent workforce planning and resource management abilities.
• Strong leadership and people management capability.
• Excellent communication and stakeholder management skills.
• Ability to work effectively within fast-paced operational environments.
• Commercial awareness with a proactive approach to business growth.
• Strong analytical, reporting and problem-solving abilities.
• Results-driven with a focus on delivering outstanding service.
• Excellent Microsoft Office skills including Excel, Outlook and Teams.
• Ability to learn internal systems and VMS platforms quickly.
• Commitment to Kingdom's CARE values and customer-first approach.

Essential Requirements

• Minimum 3 years' experience within recruitment, managed services, account management or a similar service-led environment.
• Experience managing senior client relationships.
• Strong understanding of recruitment, workforce planning, attendance management and retention strategies.
• Experience coordinating multiple teams and stakeholders.
• Previous experience within food manufacturing, production, logistics or a similar operational environment would be highly advantageous.
• Full UK Driving Licence.

Screening Requirements

• Right to Work verification.
• Minimum of two satisfactory employment references.
• Completion of all Kingdom pre-employment screening requirements.
• Driver Risk Profiling Assessment where applicable.

Desirable Qualifications

• Recruitment, HR, Account Management or Management qualification.
• REC, CIPD or equivalent professional qualification.
• Evidence of ongoing professional development.

What We Offer

• £45,000 Annual Salary
• Car Allowance
• Performance Related Bonus
• Career Development Opportunities
• Supportive and Growing Business
• Comprehensive Company Benefits Package
• Opportunity to play a key role within a strategic national account
• Work within a successful and expanding organisation that values its people