Account Manager

Kingdom Services Group; Bognor Regis; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Car Allowance

Performance Related Bonus

Job summary

Kingdom Group is seeking an experienced Account Manager for the Vitacress service across Runcton and Andover. You will own workforce planning, recruitment, deployment, transport coordination, and compliance, acting as the main operational link between Kingdom People and the client.

You will build strong relationships with key stakeholders and drive service performance, ensuring worker welfare and adherence to GLAA requirements while supporting growth across Sussex and Hampshire.

Qualifications

• Experience in account management within service sectors.
• Valid UK driving licence and willingness to travel between client sites.
• Strong stakeholder relationships and client-facing delivery.
• Ability to plan, recruit and deploy workforce to meet demand.

Responsibilities

• Manage Vitacress account across Runcton and Andover.
• Lead client meetings, reviews and service discussions.
• Forecast labour requirements with clients and recruitment teams.
• Coordinate service delivery across onsite teams and departments.
• Oversee worker transport arrangements and route planning.
• Monitor KPIs and ensure compliance with SLAs.

Skills

Account management

Stakeholder management

Recruitment coordination

Transport coordination

KPI/SLAs

Job description

Account Manager

Location: Bognor Regis Office
Salary: £45,000 per annum + Car Allowance + Performance Related Bonus
Hours: 40 Hours Per Week
Working Pattern: Monday to Friday, 06:30 - 15:00, with flexibility to provide operational coverage across day, late and night shifts when required
Driving Required: Full UK Driving Licence Essential. Regular travel between Kingdom and client sites.

About Kingdom People

The Kingdom Group delivers award-winning service solutions across security, cleaning, recruitment and training. With revenues exceeding £300 million and more than 11,500 colleagues nationwide, we combine specialist expertise with shared values, systems and support functions to deliver exceptional customer service.

Operating across more than 5,000 locations throughout the UK, supported by regional offices in Edinburgh, Glasgow, Birmingham, London and Belfast, and with an expanding international presence in India, Kingdom continues to grow through a people-first approach built around our CARE values.

We are now looking for an experienced and driven Account Manager to support our continued growth within the agricultural and food production sector.

The Role

This is an exciting opportunity for a highly motivated Account Manager to take ownership of the Vitacress temporary labour service across Runcton and Andover. Acting as the key operational link between Kingdom People and Vitacress, you will oversee workforce planning, recruitment, deployment, transport coordination, compliance, worker welfare, KPI delivery and service performance across both locations.

You will play a pivotal role in maintaining and strengthening the client partnership, driving continuous improvement and supporting Kingdom People's wider growth strategy throughout Sussex and Hampshire.

Key Responsibilities

Client & Account Management

• Manage the Vitacress account across Runcton and Andover.
• Build strong relationships with key stakeholders and decision-makers.
• Act as the primary contact for all operational matters.
• Lead client meetings, performance reviews and service discussions.

Workforce Planning & Recruitment

• Forecast labour requirements in partnership with clients and recruitment teams.
• Ensure workforce requirements are fulfilled efficiently and effectively.
• Oversee the complete worker journey from recruitment through to deployment.
• Support seasonal recruitment campaigns and peak volume planning.

Operational Management

• Coordinate service delivery across onsite teams, recruitment consultants and wider Kingdom departments.
• Maintain clear communication and accountability across all operations.
• Resolve operational challenges and ensure service continuity.

Transport & Workforce Coordination

• Oversee worker transport arrangements and logistics.
• Ensure routes and transport capacity meet business demands.
• Maintain efficiency, safety and cost-control standards.

Performance Management

• Monitor and achieve agreed KPIs and SLAs.
• Analyse fulfilment, attendance, retention and quality metrics.
• Identify risks and implement corrective actions.
• Produce reports and management information for clients and senior leadership.

Compliance & Worker Welfare

• Ensure compliance with Kingdom standards, GLAA requirements and ethical recruitment practices.
• Maintain oversight of worker welfare, wellbeing and grievance processes.
• Ensure Right to Work, screening and compliance procedures are completed accurately.