Account Manager

Fynity; Woking; Hybrid; GBP 42,000 - 70,000; Full time

Job summary

Fynity is seeking an ambitious Account Manager in Woking, UK. The role focuses on managing a portfolio of customers in the Social Housing sector, driving revenue growth through upselling and cross-selling, and expanding long-term relationships.

You will own strategic account plans, engage with senior stakeholders, and collaborate with product and delivery teams to ensure customers realise value from our SaaS solutions. Hybrid working arrangement with three days on-site is offered.

Qualifications

• 3+ years' experience within B2B SaaS, software or technology sales.
• Experience managing and growing an existing portfolio of customers.
• Demonstrable success generating revenue through upselling and cross-selling.
• Strong relationship-building and stakeholder management skills, with confidence engaging senior decision‑makers.

Responsibilities

• Develop and grow relationships across an established portfolio of customers in Social Housing.
• Identify opportunities for additional products and services and drive revenue growth.
• Lead strategic account planning and manage longer-term commercial relationships.
• Collaborate with internal teams to ensure customers receive ongoing value from the technology solutions.
• Proactively develop opportunities within existing accounts and manage opportunities through to close.

Skills

B2B SaaS sales

Account Management

Upselling

Cross-selling

Stakeholder management

Sales targets

Job description

Location: Woking, Surrey (Hybrid - 3 days)

Salary: Up to £70,000

OTE: Double base salary, uncapped earning potential

The Opportunity

We are partnering with an established Digital Experience and AI technology provider with more than 20 years' experience delivering technology solutions across the NHS, Social Housing and wider public sector.

The business has built a significant customer base across its core markets and is continuing to invest in the growth of its commercial team. As part of this expansion, they are looking for an ambitious Account Manager to join the business, develop existing customer relationships and drive further commercial growth across its established client base.

This opportunity is aimed at a commercially driven SaaS Account Manager who enjoys building long-term customer relationships, identifying opportunities for growth and helping organisations maximise the value they receive from technology.

You do not need to already be an expert within Social Housing. What matters most is that you have a strong background in B2B technology sales, a proactive approach to account development and the commercial ability to identify and convert opportunities within existing customers.

The Role

This is a hands-on, commercially focused Account Management role, responsible for developing and growing relationships across an established portfolio of customers within the Social Housing sector.

You'll take ownership of key customer relationships, working closely with stakeholders to understand their evolving requirements, identify opportunities for additional products and services, and drive revenue growth through upselling, cross-selling and account expansion.

The role will involve developing strategic account plans, identifying new opportunities within existing organisations, managing commercial conversations and working collaboratively with internal teams to ensure customers continue to receive value from the business's technology solutions.

You'll be expected to take a proactive approach to account development, building relationships with multiple stakeholders, uncovering new requirements and managing consultative sales opportunities through to close.

What We're Looking For

• 3+ years' experience within B2B SaaS, software or technology sales.
• A proven track record in a commercially focused Account Management role.
• Experience managing and growing an existing portfolio of customers.
• Demonstrable success generating revenue through upselling, cross-selling and account expansion.
• A proactive approach to identifying and developing opportunities within existing accounts.
• Experience managing consultative, multi-stakeholder sales processes.
• Strong relationship-building and stakeholder management skills, with confidence engaging senior decision-makers.
• Experience developing account plans and managing longer-term commercial relationships.
• A consistent track record of achieving sales and revenue targets.
• Ambition, commercial awareness and a genuine desire to develop and build a long-term career.

Previous experience selling into Social Housing, Local Government or wider public sector would be advantageous, but isn't essential. Strong SaaS Account Management experience and the ability to understand customer challenges and identify commercial opportunities are more important.

Why Consider This Opportunity?

You'll be joining an established technology business with proven solutions, an impressive customer base and significant opportunity for further growth.

With an existing portfolio of customers and a broad suite of SaaS and Digital Transformation solutions, there is genuine scope to develop strategic relationships, identify additional revenue opportunities and make a meaningful commercial impact.

It's an excellent opportunity for an ambitious Account Manager who wants to move beyond reactive relationship management, take greater ownership of customer growth and develop experience managing complex, strategic accounts alongside an experienced commercial team.