Account Manager

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Account Manager to join their team. In this role, you will be the primary contact for a prestigious partner airline, responsible for fostering strong client relationships and ensuring exceptional service delivery. You will collaborate closely with internal teams to meet client expectations while driving quality and efficiency. This position offers an exciting opportunity to work in a vibrant environment where innovation is encouraged, and your contributions will significantly impact operational success. Join this esteemed organization and help shape the future of client services in the aviation industry.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Perks at Work

Resources on family and health

Support services for urgent issues

Qualifications

• Prior experience as an account manager in the Aviation Industry is desirable.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Build and maintain strong relationships with clients.
• Manage day-to-day client communication and ongoing relationships.
• Drive ongoing improvement in service delivery and methodology.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Attention to Detail

Organizational Skills

Time Management Skills

MS Office (Excel)

Tools

Reporting Tools

MS Office

Job description

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If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [emailprotected]. We're here to help!

ROLE OVERVIEW AND PURPOSE

We are looking for a dynamic and results-driven Account Manager to join our team for one of our prestigious partner airlines. As an Account Manager, you will be responsible for building and maintaining strong relationships with our client. You will work in collaboration to fully understand their product to ensure we meet their expectations. You will be the main point of contact for our client, communicating daily with them, your team, and other internal colleagues to deliver exceptional service within budgets set.

KEY RESPONSIBILITIES

1. Acquire a thorough understanding of key customer needs and requirements
2. Expand the relationships by continuously proposing solutions that meet their objectives
3. Ensure the correct products and services are delivered to customers in a timely manner
4. Serve as the link of communication between key customers and internal teams
5. Resolve any issues and problems faced by customers and deal with complaints to maintain trust
6. Assist the operations team in meeting monthly SLAs, driving quality, safety performance, and on-time delivery
7. Manage day-to-day client communication and ongoing relationships
8. Manage and coach the teams to deliver high-quality service
9. Examine operational reports & complaints and address them
10. Examine, react, and respond to reports on health and safety
11. Investigate poor performance creating delays and quality concerns
12. Drive ongoing improvement in service delivery, methodology, equipment, and SOPs
13. Attend weekly, monthly, and quarterly meetings with clients
14. Drive and promote innovation throughout the operation
15. Order supplies and equipment for operations
16. Liaise with laundry providers to ensure supply adequacy
17. Ensure teams follow airport and airline requirements
18. Attend daily operational calls with the client
19. Prepare and present accurate and timely financial reports to stakeholders
20. Collaborate with clients to ensure accurate and timely billing and resolve discrepancies
21. Maintain strong relationships with clients and internal stakeholders

REQUIRED SKILLS AND EXPERIENCE

• Strong analytical and problem-solving skills
• Proficiency in reporting tools
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work independently and in a team environment
• Strong organizational and time management skills
• Proficiency in MS Office applications, especially Excel
• Prior experience as an account manager in the Aviation Industry is desirable

We’re proud to offer a great range of benefits including:

• 24/7 GP access for you and your immediate family
• Mental health support and life event counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work, offering discounts, gift cards, cashback, and exclusive offers
• Resources on topics from family and health to finance and work
• Support services including online chat and telephone support for urgent issues

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world's largest providers of integrated facility services, committed to creating a cleaner, healthier, and more sustainable world. We offer comprehensive facility services across various industries, including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. In the UK, we serve iconic sites with over 10,000 team members. Visit www.abm.co.uk for more information.

ABM is dedicated to promoting diversity and inclusion in employment practices and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.