Account Manager

Wedo Technology Solutions Ltd.; West Midlands; On-site; GBP 27,000 - 36,000; Full time

Job summary

WeDo Technology Solutions Ltd. in the United Kingdom is seeking an experienced Account Manager to take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross-sell and up-sell opportunities.

The role requires prior experience working within the IT channel and a proven track record in managing customer relationships across Microsoft cloud, managed services and professional services.

Qualifications

• Prev experience in IT channel is essential.
• Experience in account management, customer success or client management.
• Proven track record of customer retention, cross-selling and up-selling.
• Experience selling or managing IT services, managed services, cloud solutions or Microsoft technologies.

Responsibilities

• Manage and develop a portfolio of existing customer accounts.
• Build trusted relationships with key customer stakeholders.
• Drive retention and long-term customer satisfaction.
• Identify and convert cross-sell and up-sell opportunities.
• Conduct regular account reviews and develop growth plans.
• Work closely with technical, sales and delivery teams.
• Maintain accurate pipeline, forecasting and account information within CRM.
• Ensure customers receive a consistent and commercially valuable service.

Skills

Account management

Customer retention

Cross-selling

Upselling

IT channel experience

Microsoft technologies

Vendor/partner management

Communication

Relationship building

Driver driving licence

Job description

JobTitle: AccountManager

Salary: Upto£45,000base+Bonus+Benefits

Location: MidlandsorNorthofEngland

WorkType: Permanent

Role

WeDoispartneringwithanestablishedUKtechnologyservicesbusinesstorecruitanexperiencedAccountManager.

TheorganisationsupportscustomersacrossMicrosoftCloud,ManagedServicesandProfessionalServicesandhasbuiltastrongreputationforlong-termcustomerpartnershipsandservicedelivery.

Youwilltakeownershipofanexistingcustomerportfolio,focusingonretention,relationshipdevelopmentandcommercialgrowththroughcross-sellandup-sellopportunities.

ThisrolerequirespreviousexperienceworkingwithintheITchannel.Candidateswithoutchannelexperiencewillnotbeconsidered.

Responsibilities

• Manageanddevelopaportfolioofexistingcustomeraccounts
• Buildtrustedrelationshipswithkeycustomerstakeholders
• Driveretentionandlong-termcustomersatisfaction
• Identifyandconvertcross-sellandup-sellopportunities
• Conductregularaccountreviewsanddevelopaccountgrowthplans
• Workcloselywithtechnical,salesanddeliveryteams
• Maintainaccuratepipeline,forecastingandaccountinformationwithinCRM
• Ensurecustomersreceiveaconsistentandcommerciallyvaluableservice

RequiredSkills

• PreviousexperienceworkingwithintheITchannelisessential
• Applicationswithoutchannelexperiencewillnotbeconsidered
• ProvenexperienceinAccountManagement,CustomerSuccessorClientManagement
• Strongtrackrecordofcustomerretention,cross-sellingandup-selling
• ExperiencesellingormanagingITservices,managedservices,cloudsolutionsorMicrosofttechnologies
• Strongcommercialawarenessandstakeholdermanagementskills
• Excellentcommunicationandrelationship-buildingability
• Experienceworkingwithvendors,partners,distributors,resellersorMSPs
• FullUKdrivinglicence

WhyShouldIApply?

Thisisanopportunitytojoinanestablishedtechnologybusinessthatiscontinuingtogrowitscustomerbaseandservicesportfolio.

Youwillinheritexistingrelationshipsratherthanjoiningapurelynewbusinessenvironment,givingyoutheopportunitytobuildmeaningfulcustomerpartnershipsandgenerategrowththroughaconsultativeapproach.

Thebusinessofferslong-termcareerdevelopment,stronginternalsupportandexposuretoabroadrangeofcloud,managedandprofessionalservicessolutions.

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