Internal Account Manager – Packaging

Barton Jones Packaging Ltd; Letchworth; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension

Immediate start

Working hours 08:30–17:00, Mon–Fri

Job summary

Barton Jones Packaging Ltd in the United Kingdom is seeking an Internal Account Manager to manage existing customer accounts, process enquiries and quotations, and provide day-to-day support alongside the external sales team. You should understand corrugated board grades, box styles, dimensions, bespoke packaging, lead times and pricing; experience in packaging manufacturing or distribution is ideal.

Key responsibilities include handling orders, preparing quotations, following up opportunities,

Qualifications

• Experience in packaging manufacturing, merchant or distributor environments preferred.
• Proven ability to manage and grow existing B2B customer accounts.
• Proficiency in preparing accurate quotations and timely follow-ups.
• Strong verbal and written communication with a customer-service focus.
• Able to spot and develop extra sales opportunities within existing accounts.
• Excellent attention to detail for specifications, dimensions and pricing.
• Comfortable working with external sales teams, production and operations.
• Knowledge of corrugated packaging is a major advantage.

Responsibilities

• Manage and develop existing customer accounts, serving as the day-to-day contact.
• Process incoming enquiries and prepare quotations in a timely manner.
• Follow up on quotes and opportunities to secure orders.
• Identify and develop lower-spend accounts to increase value over time.
• Provide daily support to customers, handling queries and orders.
• Collaborate with external sales, production and operations for seamless service.
• Identify additional sales opportunities within existing accounts.

Skills

Packaging industry experience

B2B account management

Quotations & follow-up

Telephone & customer service

Commercial acumen

Attention to detail (specs, dimensions

Cross-functional collaboration (sales,

Corrugated packaging knowledge

Job description

Manage existing customer accounts, process enquiries and quotations, follow up opportunities and provide day-to-day support to customers, working alongside our external sales team.

Competitive salary dependent on experience

About the role

Working alongside the external sales team, the Internal Account Manager will manage existing customer accounts, process enquiries and quotations, follow up opportunities, develop lower-spend accounts and provide day-to-day support to customers.

The person should already understand things such as corrugated board grades, box styles, dimensions, bespoke packaging, minimum quantities, lead times and general packaging products. Experience within a packaging manufacturer, merchant or distributor would be particularly relevant.

Key responsibilities

• Manage and develop existing customer accounts, acting as their main day-to-day point of contact.
• Process incoming enquiries and prepare accurate quotations in a timely manner.
• Follow up on quotes and outstanding opportunities to secure orders.
• Identify and develop lower-spend accounts to grow their value over time.
• Provide day-to-day support to customers, handling queries, orders and any issues that arise.
• Work closely with the external sales team, production and operations to deliver a seamless service.
• Identify additional sales opportunities within existing accounts through a commercially aware approach.

Key requirements

• Packaging industry experience – essential.
• Experience managing B2B customer accounts.
• Confident preparing quotations and following up enquiries.
• Strong telephone and customer-service skills.
• Commercially aware and comfortable identifying additional sales opportunities.
• Good attention to detail when dealing with specifications, dimensions and pricing.
• Comfortable working with external salespeople, production and operations.
• Experience with corrugated packaging would be a major advantage.

Package

• Competitive salary dependent on experience
• Company pension
• Hours of work: Monday to Friday, 08:30 – 17:00 with one hour for lunch
• Immediate start available for the right candidate