Freight and Logistics

Permstop Ltd; Uxbridge; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company pension

Annual bonus based on performance

Monthly sales target bonus

Career progression opportunities

20 days annual leave + bank holidays +

Free parking

Competitive salary

Charity fundraising

Job summary

Permstop Ltd. is seeking a proactive sales and customer engagement professional to assess packaging needs and recommend tailored products. You will build rapport, answer product queries, support upselling, and handle orders by phone and email.

You will travel across the UK for exhibitions and customer site visits, and collaborate with sales and service teams to drive growth and maintain strong customer relationships.

Qualifications

• Strong commercial acumen and analytical skills.
• Knowledge of food packaging would be a benefit but not essential.
• Ability to work independently and communicate effectively with excellent interpersonal skills.
• Work as part of a team.
• Willingness to travel across the UK for exhibitions/trade shows and customer site visits; valid UK driving license required.

Responsibilities

• Conduct informal and formal needs assessments to recommend appropriate packaging products tailored to each customer.
• Gather and document customer information, purchases, and reactions to products for insights.
• Develop a rapport with customers and provide friendly, helpful service.
• Answer questions about products and inform customers about new offerings.
• Drive repeat sales and upsell opportunities through active listening.
• Take inbound calls and make outbound calls to existing and new customers.
• Send mailshots to promote products and services and manage accounts handed over by senior management.
• Process orders efficiently via phone and email.
• Follow up on sample requests to ensure timely delivery.
• Participate in training and development programs to apply new skills.

Skills

Commercial acumen

Analytical skills

Interpersonal skills

Teamwork

Driving license

Job description

• Conduct informal and formal needs assessments to recommend appropriate packaging products tailored to each customer.
• Gather and document customer information, purchases, and reactions to products for accurate insights.

Customer Engagement & Relationship Building

• Develop a rapport with customers, demonstrating a friendly and helpful manner to ensure they feel at ease.
• Answer customers' questions about products and keep them informed about new offerings.
• Actively listen to customer needs to drive repeat sales and upsell opportunities.
• Foster positive working relationships with sales and customer service team members.
• Take incoming sales calls and make daily outbound calls to existing and new customers.
• Conduct mailshots and send mailers to existing or new customers to promote products and services.
• Manage accounts handed over by senior management and support rejuvenation of business opportunities.

Order Processing & Follow-Up

• Process orders efficiently via phone and email.
• Follow up and chase sample requests to ensure timely delivery.

Professional Development & Compliance

• Participate in training and professional development programs to apply new skills effectively.
• Maintain a neat and professional appearance to represent the company’s brand positively.

Operational Excellence

• Meet set weekly targets and ensure consistent performance in sales activities.
• Operate the Live Chat System to assist and engage customers.
• Be comfortable working independently and making minor decisions without direct supervision.

Essential Qualifications

Strong commercial acumen and analytical skills
Knowledge of food packaging would be a benefit but not essential
Ability to work independently and communicate effectively with excellent interpersonal skills
Work as part of a team
Willingness to travel as needed at exhibitions/trade shows and customer site visits across the UK (Valid UK Driving License required)

Company pension
Annual bonus based on performance
Monthly sales target bonus
Opportunity for career progression
20 days annual leave plus bank holidays, with additional holiday for 5 years+
Free parking
Competitive salary
Engagement in charity fundraising