Service Area Manager

Manchester Arndale; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible pay via Wagestream

Digital learning via OCS Academy

Retail discounts via Hapi app

Job summary

OCS UK & Ireland is seeking a Service Area Manager to oversee day‑to‑day facilities at multiple client properties, including budgeting, maintenance, security and cleaning. You will lead teams, liaise with site coordinators, ensure regulatory compliance and optimise office space across the portfolio.

You will drive performance, manage suppliers, and provide monthly reporting while maintaining strong H&S practices and relationships with customers and colleagues.

Qualifications

• A Level or equivalent level.
• Recognised qualification in Facilities Management e.g. BIFM or CMI.
• Recognised Health and Safety qualification – IOSH.
• SIA Licensed – Non front Line (preferred but training provided).

Responsibilities

• Liaise with site coordinators across multiple sites and manage day‑to‑day operations.
• Ensure staffing levels meet business hours and assist with out-of-hours requests.
• Ensure facilities services comply with regulations and client policies.
• Manage office moves and restructures to optimise space.
• Oversee supplier engagement and procurement processes.
• Manage day‑to‑day facilities budget and invoicing.
• Provide monthly management information and reports to stakeholders.

Skills

Communication

Team leadership

Problem solving

Detail oriented

Budgeting

Staff management

IT literacy

Education

A Level or equivalent

BIFM/CMI qualification

IOSH Health and Safety qualification

SIA Licensed – non front line

Tools

Excel

Outlook

PowerPoint

MS Word

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award‑Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Service Area Manager will be involved in all aspects of day‑to‑day operations of the customer’s property portfolio, including accounting, maintenance and repair, security, janitorial services, front of houseetc. Service Area Manager will handle all service requests and act as first point of escalation andassistin the preparation of the annual budget and management reporting and must strong compliance background.

Key Responsibilities:

• Liaise with coordinators at multiple sites regularly (Hampshire, Surrey, Bedfordshire and Sussex) also required to attend OCS FM Eastleigh office at least three days per week
• Ensure sufficient staffing for business hours and approve assist the Regional Operations Manager with Out of Hours operating requests as required.
• Ensure that contract Facilities Services are fully compliant with statutory regulations in addition to OCS and customer policies and procedures.
• To ensure maximum optimisation of the client’s office space, project managing all office moves and department restructures throughout the customer’s property portfolio.
• Coordinate all facilities services suppliers both internal OCS and external third party.
• Ensure all Suppliers are engaged in line with the Customer and OCS Procurement Policies.
• Responsible for delegating tasks required for property maintenance & repair to contractors and maintenance staff
• Develop strong working relationships with site coordinators and neighbours in order to liaise effectively with them on behalf of the customer.
• Ensure all Suppliers are managed in line with OCS and our customer’s Procurement Policies.
• Responsible for managing the day‑to‑day facilities budget.
• Maintain records for AB works along with billing to completion.
• Raise and manage all POs and customer invoices for the Facilities Budget
• Provide Monthly Management Information and performance reports for customer and OCS management
• Provide supporting information for Quarterly Review.
• Directly supervise all facilities services staff; security officers, receptionists, asset admins

Health and Safety duties:

• Maintain a facilities Business Continuity & Pandemic Plans.
• Act as customer’s Health and Safety Representative and champion safe working practices throughout the supporting and advising department heads in all H&S matters.
• Maintain the customer’s RCSAs (Risk Control Self‑Assessment) records.
• Update and maintain all facilities Policies in line with legislation and the customer’s Governance programme.
• Take responsibility for ensuring that PPM Maintenance is scheduled and completed monthly.
• Ensure compliance with the Risk Management Framework.
• Update and maintain all facilities Policies in line with legislation and the customer’s Governance programme.

Scope of the role:

• On time, monthly & quarterly management reporting.
• Annual audit compliance with no non‑conformances.
• Timely Purchase Order management and supplier invoice and payment.
• Accurate and timely billing and reconciliation of our customers accounts
• Budget management with on target profit and loss achievement
• Monthly staff performance monitoring and annual appraisals

Education level:

• A Level or Equivalent level

Professional qualifications:

• Recognised qualification in Facilities Management e.g. BIFM or CMI
• Recognised Health and Safety qualification – IOSH (Training provided if required).
• SIA Licensed – Non front Line (preferred but training and accreditation provided)

Personal Characteristics/Attributes:

• Good communication skills able to interact effectively with peers, direct staff, suppliers, and our customer’s representatives.
• Detail oriented and accurate especially with numbers
• Ability to work with staff in solving problems and ability to take direction and function as part of a team.
• Excellent people skills able to motivate and inspire colleagues, reports and suppliers.
• Ability to work with various computer packages like Excel, Outlook, PowerPoint and MS Word

Other:

• Flexible approach to working hours required
• Full driving licence essential

Skills:

• Formal electrical or mechanical qualifications
• Focusing on the Customer
• Achieving Results
• Problem Solving
• Team Working
• Communicating & Influencing
• Developing People
• Specialist Skills – Please specify
• Commercial Acumen
• Working knowledge of HSQElegislation
• IT Literate
• Security Techniques and methodology
• Cleaning knowledge to BICS standards