Account Manager

Office Angels; Uckfield; On-site; GBP 35,000 - 52,000; Full time

Job summary

Office Angels in Uckfield, East Sussex, is seeking a Gifting Account Manager to join our team. You will manage relationships with UK retail and corporate clients, coordinate with international suppliers, and drive sourcing to delivery while supporting stock control and production planning.

The role combines account management, operations, and creative collaboration, with a focus on delivering premium gifts and exceptional service.

Qualifications

• Experience in account management and supplier liaison.
• Proven stock management and production planning ability.
• Strong communication with suppliers, design teams and clients.
• Experience in manufacturing and gifting is preferred.
• Proficient in Microsoft Office.

Responsibilities

• Build strong relationships with UK retail and corporate clients.
• Foster connections with international suppliers to enhance our brand.
• Raise POs and manage component orders to meet production needs.
• Oversee stock management and assist production planning for timely deliveries.
• Collaborate with customer service to address queries.
• Learn financial aspects and communicate costs to customers.
• Partner with Design on initial design work and photoshoots.
• Contribute to marketing activities and social media initiatives.
• Upload new gifts to e-commerce platforms.
• Work on-site with key suppliers during the Christmas season.
• Perform general office administration tasks.

Skills

Customer service

Relationship management

Stock management

Communication

Tools

Microsoft Office

Job description

Gifting Account Manager

Location: Uckfield, East Sussex - Driver required due to location.

Monday - Friday Office Based 8.30am-5.30pm

Salary: £ competitive per annum + Annual Profit Related Bonus

Benefits: 24 days holiday + Bank Holidays, Annual Profit related Bonus paid end of year, Xmas Close, Parking, Pension, Private Medical Insurance, Social events, plus more +++

Are you looking for a new challenge and career development? This role blends account management, operations, and creative collaboration in a dynamic and fast-paced environment. You'll work closely with UK retail and corporate clients, nurture relationships with international suppliers, and manage sourcing through to delivery, and all the process in between!!

This role offers a unique opportunity to manage relationships with key accounts, oversee stock management, and support the production of bespoke gifts.

You will be a crucial part of our operation, ensuring smooth communication between suppliers, design teams, and clients to deliver a premium product to customers.

About the Role:

As an Account Manager, you will play a key role in managing relationships with our essential retail and corporate clients, overseeing stock management, and supporting the production of products. Your communication skills will shine as you liaise with suppliers, design teams, and clients to deliver premium products that exceed expectations!

Key Responsibilities:

• Build strong relationships with key UK retail and corporate clients.
• Foster connections with international suppliers to enhance our brand collection.
• Raise purchase orders (POs) and manage component orders to meet production needs; take job orders from clients, manage products, logos, design etc to meet requirements
• Oversee stock management and assist with production planning for timely deliveries.
• Collaborate with customer service teams to address and resolve queries.
• Learn the financial aspects of the business to communicate costs to external customers.
• Investigate and resolve queries from customers, suppliers, and production teams.
• Partner with the Design team on initial design work, photoshoots, and creative projects.
• Contribute to marketing activities alongside the team.
• Assist with social media and e-marketing initiatives.
• Upload new gifts to e-commerce platforms.
• Work on-site with key suppliers during the busy Christmas season.
• Perform general office administration tasks as needed.

Ideal Candidate Profile:

• Confident when working with customers and suppliers.
• Possessing a positive "can-do" attitude and proactive problem-solving skills.
• Self-motivated with the ability to work independently and collaboratively.
• Detail-oriented, managing multiple tasks with ease.
• Equipped with excellent customer service skills and a friendly, approachable demeanour.
• Proficient in Microsoft Office applications.
• Ideally, you have previous experience in a manufacturing environment, along with knowledge of Brand, product development and creation and gifting.

Why Join Us?

This role not only offers a competitive salary and fantastic benefits but also provides the training and opportunities for growth within the company and a long term career with prospects. You'll be part of a dynamic team, dedicated to delivering excellence in every project.

Equal Opportunities Statement

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.