Account Manager

Bucks and Berks Recruitment; Gerrards Cross; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Training and development

Career progression

Team events

Job summary

Bucks and Berks Recruitment is seeking an enthusiastic Account Manager to join their office-based team in the UK. You will manage a portfolio of client accounts, act as the main point of contact for enquiries, process orders and provide regular status updates while coordinating with internal teams to deliver projects on time and within standards.

You’ll be building strong client relationships, developing product knowledge, and identifying opportunities to increase revenue through cross-selling

Qualifications

• Experience in account management or client-facing roles.
• Excellent relationship-building and communication skills.
• Strong organisational skills and ability to manage multiple priorities.

Responsibilities

• Manage and develop relationships across a portfolio of client accounts
• Act as the primary point of contact for customer enquiries and projects
• Process customer orders and provide regular status updates
• Coordinate with internal teams to ensure projects and orders are delivered efficiently
• Manage bespoke customer requests from initial enquiry through to completion
• Maintain accurate customer records and documentation
• Monitor stock levels and anticipate future customer requirements
• Produce reports and management information in line with agreed service levels
• Develop strong product knowledge to support customer requirements
• Identify opportunities to increase revenue through cross-selling and up-selling
• Assist with forecasting, budgeting and planning for customer accounts
• Ensure a consistently high level of customer service and account support

Skills

Account management

Client relationships

CRM systems

Communication skills

Organisation

Tools

CRM systems

Job description

Our client is a successful and growing business that supplies clothing and uniforms to a wide range of well-known organisations across the UK and Europe.

Due to continued growth, they are looking to recruit an enthusiastic and customer-focused Account Manager to join their friendly and supportive team. This is an excellent opportunity for someone with account management, customer service or client relationship experience who enjoys building strong partnerships, managing multiple projects and delivering exceptional service.

Full training will be provided, along with genuine opportunities for career progression within a well-established business.

The role is fully office based and comes with a salary of between £30k and £40k depending on skills, experience and if you have relevant industry knowledge.

Key Responsibilities

• Manage and develop relationships across a portfolio of client accounts
• Act as the primary point of contact for customer enquiries and projects
• Process customer orders and provide regular status updates
• Coordinate with internal teams to ensure projects and orders are delivered efficiently
• Manage bespoke customer requests from initial enquiry through to completion
• Maintain accurate customer records and documentation
• Monitor stock levels and anticipate future customer requirements
• Produce reports and management information in line with agreed service levels
• Develop strong product knowledge to support customer requirements
• Identify opportunities to increase revenue through cross-selling and up-selling
• Assist with forecasting, budgeting and planning for customer accounts
• Ensure a consistently high level of customer service and account support

Skills/Experience

• Previous experience in Account Management, Customer Service, Internal Sales or a client-facing administrative role
• Excellent relationship-building and communication skills
• Strong organisational skills with the ability to manage multiple priorities
• Confidence working with systems, databases and CRM platforms
• Good numeracy skills and commercial awareness
• A proactive and solution-focused approach
• Strong attention to detail and administrative skills
• Ability to work independently and as part of a team

Desirable Experience

• Experience within workwear, uniforms, PPE or a B2B supply environment
• Previous experience using CRM systems
• Experience managing customer projects or long-term client relationships

What’s On Offer?

• Salary of £30,000 – £40,000 depending on experience
• 26 days holiday plus bank holidays
• Pension scheme
• Structured training and development
• Career progression opportunities
• Regular company events and socials
• Monthly team lunches
• Supportive and collaborative working environment

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.