Account Manager

848 Group; Stafford; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Private healthcare

Unlimited holiday allowance

Gifts for life events

2 volunteering days a year

Discretionary bonuses

Job summary

848 Group in Stafford is seeking an Account Manager to build lasting customer relationships, uncover opportunities and turn insight into growth. You’ll lead consultative conversations, align client needs with services, and drive commercial outcomes.

You’ll work closely with technical and service delivery teams to shape solutions, maintain account plans, and ensure a trusted advisor relationship with key clients. A customer-first mindset and strong communication are essential.

Qualifications

• Experience in account management or customer-facing sales with a consultative approach.
• Desirable background in Managed Services, IT Services, Professional Services or MSP.
• Customer-first mindset with ability to manage competing priorities and expectations.

Responsibilities

• Build and grow customer relationships through regular, purposeful engagement and identify opportunities for account development.
• Lead consultative sales conversations that connect customer needs with services and a clear commercial case.
• Collaborate with technical and service delivery teams to shape solutions and set clear expectations.
• Keep account plans, opportunities and follow-up actions current, balancing growth with long-term trust.

Skills

Account management

Consultative selling

Customer relationship building

Communication skills

Stakeholder management

Job description

Great account management starts with understanding, not a sales pitch. At 848 Group, we’re looking for an Account Manager who can build lasting customer relationships, uncover opportunities and turn insight into meaningful account growth. If you enjoy consultative selling and want to become a trusted adviser, rather than a transactional salesperson, we’d like to hear from you.

Stafford| Expected in the office four days per week

Key responsibilities

Build and grow customer relationships through regular, purposeful engagement. Understand each customer’s priorities, challenges and future plans, then identify opportunities for account development. Lead consultative sales conversations that connect customer needs with relevant services and a clear commercial case.

Collaborate with technical and service delivery teams to shape appropriate solutions, set clear expectations and support an excellent customer experience. Keep account plans, opportunities and follow-up actions current. Balance commercial growth with long-term trust, ensuring customers feel understood and supported throughout the relationship.

Skills and experience

Bring experience in account management, customer-facing sales or relationship development, alongside a consultative approach and sound commercial awareness.You’ll be a confident listener and communicator, able to identify opportunities, manage competing priorities and work effectively with colleagues. Experience in Managed Services, IT Services, Professional Services or an MSP is desirable, not essential. A customer-first mindset and appetite to develop are key.

Our employee value proposition

At 848 Group our people are at the heart of everything we do. Our People Strategy is designed to attract, develop, and retain top talent while fostering an inclusive culture where everyone can thrive in a diverse, engaged, and high-performing workforce where everyone feels valued and empowered to reach their full potential in a safe environment.

People are our spark - the force that drives progress, innovation, and service excellence. We believe that when our people thrive, so does our business. Our People Promise is our commitment to creating an experience where you feel supported, valued, and inspired to grow.

Whether you're new to the business or have been with us for years, we want you to feel confident in what you can expect from us, and what we’re building together.

This is more than a strategy. It's how we work, lead, and grow, together.

• Private healthcare, including dental, optical, stress counselling, and mental health support
• Unlimited holiday allowance (fair usage policy) + bank holidays
• Gifts for significant life events (getting married, buying first home, becoming a parent)
• 2 paid days a year for volunteering
• Discretionary bonuses

Unlocking potential and driving progress

"A good feeling that someone is behind the IT that scares so many of us"