Account Manager

DPD UK; Smethwick; On-site; GBP 37,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to join their dynamic team. In this role, you will manage a portfolio of customers, ensuring exceptional service and driving revenue growth. You will be responsible for developing account plans, building strong relationships, and identifying new business opportunities. This position offers a supportive environment with a commitment to career development and a range of attractive benefits. If you are passionate about delivering outstanding service and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Holiday Trading

Enhanced Maternity/Paternity Packages

Free Life Assurance

Health Kiosks

Vitality at Work

Free Onsite Parking

Shopping Discounts

Milestone Days Off

Support for Eye Health

Qualifications

• Experience in Account Management with a focus on customer service.
• Ability to engage effectively with customers and resolve issues.

Responsibilities

• Develop account plans to support revenue and contribution targets.
• Build relationships with customer organizations and identify revenue opportunities.
• Maintain and update information via SalesForce.

Skills

Account Management

Communication Skills

Problem-Solving

Mathematical Skills

SalesForce

Microsoft Office

Google Suite

Tools

SalesForce

Microsoft Office

Google Suite

Job description

Company Description

• Contract Type: Permanent / 37.5 Hours Per Week
• Salary: £37,156 plus Car or cash alternative and Bonus
• Base Location: Smethwick
• Days of Work: Monday to Friday

Join us on our journey to become the UK’s most sustainable delivery company, while ensuring our customers receive a world-class service. You will work in a busy, fast-paced business with a turnover of over £2 billion, offering great benefits and career progression opportunities.

DPD is committed to creating an open, ethical, inclusive, and socially responsible environment. Along with job security, tools, and a competitive salary, you will enjoy fantastic benefits from day one, including never working on your birthday!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Regional Customer Relationship Manager is looking to recruit a first-class Account Manager to join their high-performing team. You will manage 75-100 portfolios for customers spending approximately £1-£5K weekly with DPD, developing each account through proactive management and high-level sales.

Key Responsibilities

1. Develop account plans to support revenue and contribution targets.
2. Maintain and update information via SalesForce.
3. Build multi-functional and multi-level relationships with customer organizations.
4. Identify and develop additional revenue opportunities; maintain an up-to-date pipeline.
5. Visit and conduct exit surveys on lost customers; maintain regular contact.
6. Coordinate with Regional Managers on new business opportunities.
7. Resolve customer problems to ensure long-term retention.
8. Visit existing customers to maintain revenue and contribution levels, including timely rate renewals.

About You

You should be passionate about delivering excellent service daily, with demonstrable experience in Account Management. You must engage effectively with customers face-to-face and over the phone, possess excellent communication and influencing skills, and be adaptable to change. Good mathematical skills supporting pricing and costing are advantageous.

You should be capable of decisive decision-making in pressure environments, enjoy problem-solving, and demonstrate resilience, self-motivation, and flexibility. Proficiency in Microsoft Office/Google Suite and SalesForce is preferred. Core values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability should resonate with you. A full clean driving license and flexibility for travel and overnight stays are essential.

Additional Information

We value our people and offer benefits such as holiday trading, enhanced maternity/paternity packages, free life assurance, health kiosks, Vitality at Work, free onsite parking, shopping discounts, milestone days off, and support for eye health.

Joining DPD offers not just stability but also career development opportunities. We are committed to recognizing and promoting talent from within. If our values align with yours and you can help us deliver on our promises, apply today.