Account Manager

HBI Thompson & Capper; Runcorn; On-site; GBP 38,000 - 56,000; Full time

Job summary

Ourvita is seeking an Account Manager to manage a portfolio of customer accounts and act as the primary commercial contact throughout the customer lifecycle.

You will collaborate with Production, Planning, Technical, Quality and Supply Chain to balance commercial objectives with operational delivery and to identify growth opportunities across products and services.

Qualifications

• Degree in Business, Science or related discipline, or equivalent experience.
• Minimum 3 years' experience in Account Management or related.
• Experience within nutraceutical, pharmaceutical, food or contract manufacturing is desirable.
• Experience managing commercial customer relationships.
• Knowledge of GMP and regulated manufacturing environments is advantageous.
• Excellent relationship-building and communication skills.
• Negotiation and influencing skills.
• Strong analytical and problem-solving ability.
• Excellent organisational and planning skills.
• Ability to manage multiple priorities.
• Proficient in Microsoft Office and CRM/ERP systems.
• Willingness to travel to customer sites when required.

Responsibilities

• Manage a portfolio of customer accounts, acting as the primary commercial point of contact.
• Build trusted relationships with customer stakeholders across Procurement, Technical, NPD, Regulatory and Commercial teams.
• Ensure customer expectations are consistently met through proactive communication and effective issue resolution.
• Conduct regular business reviews with customers to identify opportunities and address risks.
• Deliver revenue, margin and profitability targets across assigned accounts.
• Prepare commercial proposals, quotations and pricing recommendations.
• Lead pricing discussions and support contract negotiations.
• Maintain accurate sales forecasts and account plans.
• Identify opportunities for account growth through new products, services and innovation.
• Work cross-functionally with Planning, Production, Technical, Quality and Supply Chain to ensure successful product delivery.
• Coordinate product launches, formulation changes and packaging updates.
• Support demand forecasting and production planning.
• Monitor service levels, OTIF performance and customer KPIs.
• Identify opportunities to improve customer experience and internal processes.
• Support commercial projects and strategic initiatives.
• Maintain CRM systems and commercial reporting.
• Represent Ourvita professionally during customer meetings and industry events where required.

Skills

Relationship building

Communication

Negotiation

Analytical thinking

Organisational skills

Travel willingness

CRM/ERP proficiency

MS Office

Education

Degree in Business/Science or related

Tools

CRM/ERP systems

Microsoft Office

Job description

The Account Manager is responsible for managing and developing a portfolio of customer accounts, acting as the primary commercial contact throughout the customer lifecycle. The role is accountable for delivering profitable growth, maintaining strong customer relationships, and ensuring excellent service through effective collaboration with internal teams.

Working closely with Production, Planning, Technical, Quality and Supply Chain, the Account Manager will balance commercial objectives with operational delivery, identifying opportunities to strengthen customer partnerships and support long-term business growth.

Reporting to:

Senior Account Manager

Key Responsibilities:

Account Management

• Manage a portfolio of customer accounts, acting as the primary commercial point of contact.
• Build trusted relationships with customer stakeholders across Procurement, Technical, NPD, Regulatory and Commercial teams.
• Ensure customer expectations are consistently met through proactive communication and effective issue resolution.
• Conduct regular business reviews with customers to identify opportunities and address risks.

Commercial Management

• Deliver revenue, margin and profitability targets across assigned accounts.
• Prepare commercial proposals, quotations and pricing recommendations.
• Lead pricing discussions and support contract negotiations.
• Maintain accurate sales forecasts and account plans.
• Identify opportunities for account growth through new products, services and innovation.

Operational Collaboration

• Work cross-functionally with Planning, Production, Technical, Quality and Supply Chain to ensure successful product delivery.
• Coordinate product launches, formulation changes and packaging updates.
• Support demand forecasting and production planning.
• Monitor service levels, OTIF performance and customer KPIs.
• Identify opportunities to improve customer experience and internal processes.
• Support commercial projects and strategic initiatives.
• Maintain CRM systems and commercial reporting.
• Represent Ourvita professionally during customer meetings and industry events where required.

Qualifications & Experience

• Degree in Business, Science or related discipline, or equivalent experience.
• Minimum 3 years' experience within Account Management, Customer Management or Commercial Operations.
• Experience within nutraceutical, pharmaceutical, food or contract manufacturing is desirable.
• Experience managing commercial customer relationships.
• Knowledge of GMP and regulated manufacturing environments is advantageous.
• Excellent relationship-building and communication skills.
• Negotiation and influencing skills.
• Strong analytical and problem-solving ability.
• Excellent organisational and planning skills.
• Ability to manage multiple priorities.
• Proficient in Microsoft Office and CRM/ERP systems.
• Willingness to travel to customer sites when required.