Account Manager

BT Local Business South Yorkshire Humber Derbyshire & Leicestershire; Rotherham; On-site; GBP 40,000 - 62,000; Full time

Job summary

BT Local Business South Yorkshire Humber Derbyshire & Leicestershire is seeking an Account Manager to manage a portfolio of business customers across the region, nurturing relationships and identifying opportunities to grow BT solutions and services. You will conduct regular client meetings, tailor connectivity proposals, and work with internal teams to deliver on commitments.

A strong customer-service mindset and knowledge of telecoms helps you stay ahead of market developments.

Qualifications

• Strong account management and relationship-building skills within a portfolio of business customers.
• Sales and negotiation skills including proposal development and closing deals in a B2B environment.
• Solid understanding of communications and connectivity solutions; ability to explain BT products clearly to clients.
• Customer service and problem-solving skills, coordinating with internal teams for timely resolution.
• Excellent verbal and written communication with clients and internal stakeholders.
• Organizational and time-management skills; proficient in planning client visits and meeting targets.

Responsibilities

• Manage and grow a portfolio of business customers across the region.
• Build strong relationships with clients and identify new opportunities for BT solutions.
• Prepare proposals and negotiate commercial terms with clients.
• Collaborate with technical and support teams to deliver solutions.
• Maintain accurate CRM records and meet sales/service targets.

Skills

Account management

Relationship building

Sales and negotiation

Telecoms knowledge

Customer service

CRM tools

Time management

B2B sales

Education

A-level or equivalent

Degree in business/marketing (advantage)

Tools

CRM systems

Job description

Company Description

BT Local Business South Yorkshire Humber Derbyshire & Leicestershire supports local organizations in selecting and using the right technology to stay connected and competitive. As a specialist provider of BT’s products and services, the team combines deep technical knowledge with strong local insight to meet the needs of businesses in the region. The business helps customers navigate rapidly evolving communications solutions so they can better connect with employees, suppliers, and customers. Based in the local area, the company focuses on building long-term relationships and delivering tailored connectivity solutions. Applicants can expect a customer-focused environment with a strong emphasis on service quality and community presence.

Role Description

The Account Manager is a full-time, on-site role based in Rotherham, responsible for managing and developing a portfolio of business customers across South Yorkshire, Humber, Derbyshire, and Leicestershire. Day-to-day activities include building strong relationships with existing clients, understanding their technology and connectivity needs, and proposing suitable BT solutions and services. The role involves proactive account management, regular client meetings, and follow-up to ensure high levels of customer satisfaction and retention. The Account Manager will identify new business opportunities, prepare proposals, negotiate commercial terms, and collaborate with technical and support teams to deliver solutions. The role also includes maintaining accurate records in CRM systems, meeting sales and service targets, and staying informed about BT products and market developments.

Qualifications

• Strong account management and relationship-building skills, with experience managing a portfolio of business customers.
• Sales and negotiation skills, including opportunity identification, proposal development, and closing deals in a B2B environment.
• Solid understanding of communications and connectivity solutions, with the ability to learn BT products and explain technical concepts in clear, accessible language.
• Customer service and problem-solving skills, including responding to client issues, coordinating with internal teams, and ensuring timely resolution.
• Effective communication and interpersonal skills, both verbal and written, with the ability to present to individuals and small groups.
• Organizational and time management skills, including use of CRM tools, planning client visits, and prioritizing workload to meet performance targets
• Previous experience in telecoms, IT solutions, or technology sales is highly beneficial; experience in another B2B sector will also be considered.
• Education at A-level or equivalent is preferred; a degree in business, marketing, or a related field is an advantage but not mandatory.