Account Manager

Pertemps SSDC DDT; Ringway; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working 3 days in office

Clear progression opportunities

Ongoing training and development

Flexible, people-focused culture

Wellbeing and support initiatives

Regular socials and team events

Join innovative commercial team

Job summary

Pertemps SSDC DDT in Manchester is seeking an Account Manager to grow and manage a portfolio of dealership partners. You will act as a trusted advisor, delivering insight-led recommendations and a first-class customer experience.

You will nurture relationships, understand client needs, review performance, and drive revenue growth through the adoption of new products while collaborating with internal teams to meet targets.

Qualifications

• Experience in Account Management, Client Services or similar roles.
• Strong communication and stakeholder management skills.
• Consultative approach to understand customer needs and deliver value.
• Ability to grow existing client relationships and identify opportunities.
• Experience using CRM systems and data to drive insights.

Responsibilities

• Build and maintain relationships with dealership partners, as trusted advisor.
• Understand client objectives, challenges and performance to tailor recommendations.
• Conduct regular account reviews and performance discussions via phone/video.
• Analyse performance data and provide actionable insights to maximise ROI.
• Manage onboarding and training for new dealership partners.
• Identify opportunities to grow accounts through additional products and services.
• Own customer retention, satisfaction and commercial performance.
• Collaborate with internal teams to deliver client objectives.
• Address challenges and drive continuous improvement across lifecycle.

Skills

Account management

Client services

Customer success

Relationship management

Communication

Stakeholder management

Analytical skills

Cross-functional collaboration

Time management

CRM experience

Tools

CRM systems

Microsoft Excel

Google Sheets

Job description

Account Manager

Manchester | Hybrid Working (3 Days in the office)

£35,000 Basic Salary + £15,000 Bonus (OTE £50,000)

Permanent | Monday-Friday | 37.5 Hours per Week

We're looking for a commercially minded Account Manager to join a growing and high-performing team within one of the UK's most exciting businesses operating in the automotive sector.

This is a relationship-driven role focused on managing and developing a portfolio of dealership partners, helping them maximise the value they receive from the platform while identifying opportunities for growth. You'll act as a trusted advisor to your clients, building strong long-term relationships, delivering insight-led recommendations, and ensuring a first-class customer experience.

Key Responsibilities

• Build and maintain strong relationships with a portfolio of dealership partners, becoming a trusted point of contact and advisor
• Gain a deep understanding of each client's business, objectives, challenges and performance to deliver tailored recommendations
• Conduct regular account reviews and performance discussions via phone and video calls
• Analyse customer performance data and provide actionable insights to help partners maximise ROI and platform engagement
• Manage the onboarding and training of new dealership partners, ensuring a seamless customer experience from day one
• Identify opportunities to grow existing accounts through the adoption of additional products, services and strategic initiatives
• Take ownership of customer retention, satisfaction and commercial performance across your portfolio
• Work closely with internal stakeholders and Partner Success teams to ensure client objectives are delivered effectively
• Proactively address client challenges, resolve issues and drive continuous improvement across the customer lifecycle

What We're Looking For

• Proven experience in an Account Management, Client Services, Customer Success or Relationship Management role
• Strong communication and stakeholder management skills, with the ability to build credibility at all levels
• A consultative approach with a genuine passion for understanding customer needs and delivering value
• Experience managing and growing existing client relationships while identifying opportunities for further business growth
• Commercially aware, with the ability to balance customer satisfaction and business performance
• Self-motivated and organised, capable of managing multiple priorities and accounts effectively
• Strong analytical skills with the ability to interpret performance data and turn insights into actions
• Collaborative team player who enjoys working cross-functionally to achieve shared objectives
• Resilient, adaptable and comfortable operating in a fast-paced environment
• Experience using CRM systems and Microsoft Excel or Google Sheets
• Automotive or digital marketplace experience would be advantageous but is not essential

What's on Offer?

• Hybrid working with 3 days per week in the Manchester office
• Clear progression opportunities within a rapidly growing business
• Ongoing training, coaching and development
• Flexible and people-focused working culture
• Wellbeing and support initiatives
• Regular company socials and team events
• Opportunity to join an innovative, fast-paced and high-performing commercial team