Account Manager

Equans UK & Ireland; Oxford; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Life Cover 2x salary

Employee discount schemes

Cycle to work

Job summary

Equans UK & Ireland is seeking an Account Manager to join the team on a permanent basis. This full-time role (40 hours per week) sits at Harwell and focuses on delivering high-quality FM services to the Moderna MITC site, combining maintenance management with customer-facing leadership.

You will lead a multidisciplinary FM team, manage KPI/SLA delivery, and drive continuous improvement while working to ensure GMP/GxP aligned operations within pharma environments.

Qualifications

• Extensive managerial FM experience, preferably in pharma or regulated settings.
• Hard FM technical qualification required.
• Experience with GxP and GMP environments.
• Proven leadership and team management skills.
• Proficient with facility management software (CMMS, Maximo).
• Strong IT skills with MS Office suite.
• Full clean UK driving licence.
• Able to work as part of a team and build client relationships.
• Available for on-call rota and occasional late hours.

Responsibilities

• Deliver and manage planned preventative maintenance and reactive works.
• Lead stakeholder management across client operations in plant, lab, and manufacturing.
• Ensure service delivery meets contractual KPIs and SLA commitments.
• Provide timely reporting and management communications.
• Maintain ISO-aligned quality management systems and safety standards.
• Mentor and develop the on-site FM team.
• Monitor cost control, WIP, and debt in line with budget targets.

Skills

Facilities management

Leadership

Client relationship management

SOP development

CMMS/Maximo

Microsoft Office

Driver's license

Teamwork

On-call readiness

Education

Hard FM technical qualification

Tools

Maximo

CMMS

Job description

Equans is looking for an Account Manager to join the team on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

Harwell is Moderna’s new Innovation and Technology Centre (MITC) site which is responsible for the development and manufacture of its pharmaceutical products. The site consists of manufacturing, clean rooms, laboratory, office and plant rooms. The nature of their business requires their Lab and manufacturing areas to meet clean room standards. The maintenance of their HVAC equipment is of the upmost importance to ensure their production and science always remains operational at all times. This is a customer facing role, ideally suited to an operator who will lead by example and spend a significant amount of their time actively engaging and ensuring the customers’ requirements are met.

What will you deliver?

• Delivery and management of planned preventative maintenance and reactive works
• Lead stakeholder management across all client operational area owners, ensuring strong, collaborative relationships within Plant, Laboratory, and Manufacturing environments
• To work in a proactive, collaborative manner which ensures that all aspects of the service agreement between EQUANS and Moderna are delivered with the requisite levels of professionalism, achieving contractual key deliverables
• Actively gather and respond to customer feedback, using insights to refine service delivery and ensure evolving client requirements are consistently met, demonstrating effective control of the environment
• Promote an open, transparent, and solutions‑driven management style, encouraging continuous improvement, professional development, and effective problem‑solving among team members and client stakeholders
• Provide clear, influential communication through expert advice, leadership presence, and proactive participation in client management meetings, briefings, consultation forums, and formal correspondence
• Deliver accurate and timely reporting, including monthly performance reports and ad‑hoc updates, ensuring visibility of operational performance, risks analysis coupled with effective corrective actions undertaken, and improvement opportunities
• Ensure full compliance with all statutory, regulatory, and contractual obligations across diverse stakeholder groups, ensuring safe, efficient, and legally compliant operations
• Ensure all contractual commitments are achieved, meeting or exceeding SLA and KPI requirements as defined within the contract documentation ensuring KPI penalties are not incurred
• Guarantee timely completion of all PPM and reactive maintenance tasks, ensuring work is delivered in line with the maintenance specification and accurately recorded in real time within the CAFM system
• Ensure PPM Job plans are reviewed to ensure that they are appropriate, making recommendations to enhance the reliability of the assets whilst minimising downtime or unavailability
• Ensure plant faults and defects are promptly resolved maintaining asset reliability, minimising downtime, and safeguarding business‑critical operations
• Ensure all maintenance and operational activities are fully documented, providing clear evidence of task completion and compliance
• Maintain robust adherence to ISO‑aligned Quality Management Systems, ensuring all required records, processes, and audits are consistently up to standard
• Implement continuous improvement initiatives, leveraging process enhancements, technology solutions, and best‑practice methodologies to optimise service delivery
• Ensure that all risks relating to safety, health, environment and quality are effectively managed using Risk Assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
• Lead, mentor, and develop the on‑site multi‑disciplinary FM team, including engineering, and administrative functions, ensuring strong capability and alignment with operational goals
• Cultivate a high‑performance culture built on accountability, collaboration, continuous improvement, and exceptional service delivery
• Maintain a strong commercial understanding of all contractual deliverables across the full-service scope, ensuring obligations are fully met and opportunities for added value are identified
• Minimise organisational risk—technical, financial, and health & safety—by carrying out appropriate checks, controls, and due diligence in a timely and proactive manner, maintaining a RAG status Risk Register ensuring risk mitigation is effective controlled
• Manage costs effectively and maximise profitability, ensuring financial performance aligns with budget expectations and contractual requirements
• Monitor and control WIP and debt levels, maintaining them within acceptable thresholds and ensuring timely billing and cashflow performance
• Manage and deliver against client‑set financial budget targets, providing accurate forecasting, variance analysis, and financial reporting to support informed decision‑making

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave(+ public holidays)
• Life Cover equivalent to 2 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Extensive experience in facilities management at managerial level, preferably in the pharmaceutical or similarly regulated industry
• Essential to hold a Hard FM recognised Technical qualification in a relatable Engineering field
• Must have experience managing FM within Pharmaceutical or process-controlled environments. Knowledge of GxP (Good x Practice in delivering activities / services) & GMP (Good Manufacturing Practice)
• Strong leadership and team management skills
• Ability to develop and review key SOP’s (Standard Operating Procedures)
• Proficiency in facility management software and systems (CMMS, Maximo preferably)
• Computer literate using Microsoft Office, Excel, Word and Outlook
• Must have a full clean drivers’ licence
• Able to work as part of a team
• Able to build on client relationship
• Self‑motivated and able to work unsupervised
• Must be available to participate in an out of hours on call management rota
• The role may require the individual to work late from time to time

This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undertake a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third‑party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer‑focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment.