General Manager

Equans UK & Ireland; Ealing; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

24 days annual leave

Life Cover

Employee discount shopping

Cycle to work

CSR days

Learning opportunities

Employee Referral Rewards

Employee networks

Employee Assistance Program

Job summary

The General Manager at The University of West London site in London will lead the facilities management team, ensuring delivery of hard and soft FM services, financial controls, and continuous improvement across the contract. The role requires senior FM experience, stakeholder management, and strong leadership to drive performance and customer satisfaction.

Equans UK & Ireland offers a competitive salary, car allowance, bonus and comprehensive benefits package, along with growth opportunities

Qualifications

• Senior level FM experience in the facilities management industry.
• Strong team leadership and delegation skills with excellent stakeholder management and communication.
• Ability to manage contracts, budgets, and drive cost efficiencies.
• DBS Enhanced with Barred Lists check is required.

Responsibilities

• Deliver high quality hard and soft FM services as specified in the contract.
• Formulate strategies with client and management to meet service demands and drive revenue growth.
• Exercise financial and commercial controls to maximise profitability and control costs.
• Produce and monitor contract budgets and take remedial action as needed.
• Manage supplier relationships to obtain best value for money.

Skills

Soft FM

Security experience

Operational management

Performance management

Financial awareness

Planning & time management

Supplier contracts negotiation

Job description

Equans is looking for a General Manager to join our team at The University of West London in London a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, car allowance, bonus and benefits package.

The general manager will deliver the operational support to staff and line management support to direct report staff in line with the current structure to enable staff, to deliver their budgets, business plan, the corporate objectives, contract growth, retention, contract and statutory compliance and customer satisfaction.

To effectively manage and develop all services within the site, using standards set by the Company and service contract for clients, staff, students and visitors alike.

To contribute to the contract by maintaining a close liaison with the client to ensure day-to-day and future requirements of delivering the contract are met.

To be responsible for contractual performance in accordance with agreed budgets, compliance (legislation, PMS and contractual) and continually drive for improvement and cost efficiencies.

The ideal candidate will have previous experience within the FM industry in a similar senior position, ideally soft FM. Excellent team management and delegating skills, stakeholder management and communication skills.

What will you deliver?

• To deliver, at all times, high quality hard and soft FM services as specified within the contract by applying professional expertise and management along with compliance against the contract thus ensuring added value, increased productivity, and cost efficiencies
• To formulate in conjunction with company management and the client, suitable strategies to meet the demands of service provision and ongoing innovation / improvement and additional work / variations to enhance business and revenue growth
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets. To maximise profitability of operations and deliver ongoing cost savings
• To produce an overall contract budget and be responsible for actual performance against budget and to take remedial action when applicable
• In liaison with the procurement department to cost effectively manage business with all suppliers in order to achieve best value for money and develop supply relationships
• To implement and maintain the contract performance monitoring system, remaining accountable for the monthly performance
• To support all managers in effectively managing relationships with all suppliers in order to achieve best value for money and develop effective regional/coproprate supply chains
• To be involved in business development activities for the contract / local area and company as a whole
• To promote the highest standards of customer care and to monitor the quality of all services provided to customers
• To achieve a safe environment and practices for clients, staff, students and others while on the site premises, ensuring compliance with company and legislative requirements, including all health & safety requirements and permits to work procedures
• To recruit, select, motivate and develop staff to maintain the highest standards of professionalism and customer service
• To define, set and monitor the objectives for the contract and each of the management team ensuring their maximum contribution to the business
• To develop good communication and relationships at all levels within the team and with all colleagues and customers
• To ensure the appraisal of the performance of all staff and provide relevant training and development to achieve the highest standards of personal contribution. This shall form part of succession plan owned by this role
• Being part of the facilities management contract team, ensuring the successful mobilisation/stabilisation of all hard and soft FM services involved in the contract

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• 24 days annual leave(+ public holidays)
• Life Cover equivalent to 2 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Experience with soft FM
• Experience with security-desirable
• Has strong operational and performance management focus
• financially aware
• Has strong planning and time management skills
• Demonstrable abilities and clear experience in supplier contracts negotiation

This role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.

Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals.

Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK.Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here .

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.