Account Manager

Cooper Lomaz; Norwich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company in Norwich is seeking an experienced Account Manager to manage B2B client portfolios. The role involves building strong client relationships, ensuring engagement with software services, and driving account growth. Ideal candidates will have a consultative sales approach and excellent stakeholder management skills, with opportunities for genuine career development in a supportive environment.

Benefits

Competitive salary

Supportive, collaborative working culture

Genuine career development opportunities

Qualifications

• Proven experience in B2B account management or customer success.
• Ability to manage multiple projects and priorities simultaneously.
• Comfortable presenting and demoing software to clients.

Responsibilities

• Manage and grow a portfolio of large employer clients.
• Build strong, long-term relationships across various levels within client organisations.
• Forecast renewals, manage churn risks and lead upsell opportunities.

Skills

Commercial acumen

Stakeholder management

Verbal communication

Written communication

Project management

CRM proficiency

Tools

Hubspot

Microsoft Office

Job description

Account Manager
Location: Norwich
Salary: Competitive depending on experience
Job Type: Full-time, Permanent

Are you an experienced Account Manager looking for your next career move? Do you enjoy building strong client relationships and delivering commercial success? We’re working with an innovative, forward-thinking technology company.

Due to continued growth, they are looking to recruit a confident, commercially minded Account Manager to join their team based in Norwich.

The Role:

You’ll be responsible for managing a portfolio of B2B clients, ensuring they are fully engaged with the company’s software and consultancy services. You’ll be expected to grow account value, improve retention, and provide strategic.

This role suits someone with a consultative sales approach and excellent stakeholder management skills.

Key Responsibilities:

• Manage and grow a portfolio of large employer clients
• Build strong, long-term relationships across various levels within client organisations
• Forecast renewals, manage churn risks and lead upsell opportunities
• Lead client onboarding and coordinate internal teams for smooth delivery
• Maintain accurate CRM records (Hubspot) and client documentation
• Deliver performance reporting and regular account reviews

What You’ll Need:

• Proven experience in B2B account management or customer success
• Strong commercial acumen with experience meeting KPIs or OKRs
• Excellent verbal and written communication skills
• Ability to manage multiple projects and priorities simultaneously
• Comfortable presenting and demoing software to clients
• Organised, proactive, and confident using CRM and Microsoft Office tools

Desirable:

• Experience working in SaaS sectors

What’s in It for You?

• A competitive salary
• Opportunity to join a purpose-driven company with ambitious growth plans
• Supportive, collaborative working culture
• Genuine career development opportunities

If you’re a driven Account Manager who thrives in a fast-paced, people-focused environment, this could be the perfect role for you.

Click “Apply Now” to take the next step in your career.