Account Manager - UK

Patch My PC; United Kingdom; Remote; GBP 45,000 - 55,000; Full time

Job summary

Patch My PC is looking for an experienced Account Manager to enhance customer engagement across the UK and Europe. This fully remote role involves managing a portfolio of 700+ customers, driving revenue growth, and ensuring client satisfaction. Ideal candidates will have a strong background in B2B sales and excellent communication skills.

Benefits

Pension: Patch My PC contributes 10%

Medical and Vision coverage

Income Protection & Life insurance

25 days of PTO

Gym & fitness reimbursement

Qualifications

• 5+ years of experience in customer-facing software sales.
• Strong commercial acumen with a track record of meeting revenue targets.
• Operational excellence in CRM systems.

Responsibilities

• Build and nurture client relationships for long-term retention.
• Identify upsell and cross-sell opportunities to drive revenue growth.
• Manage renewals and contract negotiations.

Skills

Customer-facing software sales

B2B sales

Communication

Negotiation

Stakeholder management

Commercial acumen

Tools

Salesforce

Job description

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About Our Company

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 125 GIF-loving humans supports over 8,000 customers and more than 25 million devices. We make patching easier, boost security, and give IT teams their time back.

Our Core Values

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About The Role

We’re seeking an experienced and highly self-directed Account Manager to help drive our customer and partner engagement strategy across the UK and Europe. This fully remote role begins with managing a portfolio of 700+ existing customers and a pipeline of active leads within the SMB segment, providing foundational learning before expanding into Mid-Market, Enterprise, and Channel Partner segments.

As part of a collaborative team of Account Managers, you’ll be accountable for revenue growth and retention, working closely with Customer Engineers, and reporting to a UK-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.

Responsibilities

• Build and nurture client relationships, ensuring customer satisfaction and long-term retention
• Act as a trusted advisor, understanding client needs and aligning them with our solutions
• Identify upsell and cross-sell opportunities to drive revenue growth and increase account value
• Manage renewals and contract negotiations, ensuring a seamless client experience
• Address client inquiries, resolve issues, and proactively offer solutions to improve engagement
• Develop a solid understanding of the technology that underpins our products, the problems they solve, and the value they deliver to customers
• Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients
• Prioritize tasks and manage multiple accounts effectively

Required Skills

• 5+ years of experience in customer-facing software sales, B2B sales ideally spanning multiple segments (SMB through Enterprise and Channel)
• Demonstrated ability to own complex customer relationships end-to-end and deliver measurable results
• Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
• Excellent communication, negotiation, and stakeholder management skills
• A growth mindset — open to feedback, quick to adapt, and always looking to improve
• Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Nice-to-Haves

• Experience in Software sales environment
• Background in business development or consultative selling

Compensation & Benefits

• Competitive Base Salary: £45,000 - £55,000 based on experience and location

Benefits

• Pension: Patch My PC contributes 10%
• Medical and Vision through Bupa coverage: Patch My PC covers 100% of the employee's and dependents' costs
• Income Protection & Life insurance through Canada Life
• 10 days sick leave
• 25 days of PTO
• Three Days of Volunteer leave
• Charitable donation matching
• Tuition reimbursement
• Gym & fitness reimbursement
• Internet Stipend

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development

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