Account Manager

YTL UK; Nailsea; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Holiday buy/sell

Performance bonus 10%

Health plan

Refer a friend

Life assurance

EV scheme

Cycle2work

Enhanced maternity/paternity leave

Community day

Cashback discounts

Job summary

water2business in Nailsea is seeking a proactive Customer Account Manager to manage a portfolio of business customers and strengthen the customer experience in a competitive market.

The role involves travel and includes a car allowance to support this. You will build relationships, handle billing queries, and drive contract renewals while identifying opportunities to grow revenue and deliver tailored solutions.

Qualifications

• Proven experience in account management or a customer-facing role.
• Outstanding customer service skills and a customer-centric mindset.
• Commercial awareness with ability to identify revenue opportunities.
• Excellent written and verbal communication abilities.
• Organisational skills to manage multiple accounts and priorities.
• Team collaboration across the business.

Responsibilities

• Build and maintain long-term relationships with business customers to ensure high engagement and loyalty.
• Serve as the primary contact for the portfolio, handle billing queries and cost-saving opportunities.
• Hold regular review meetings with customers, in person or virtual, across the national portfolio.
• Drive retention by ensuring timely contract renewals and pursuing revenue growth opportunities.
• Deliver value-added services and solutions tailored to customer needs.

Skills

Customer service

Account management

Relationships

Communication

Cross-functional collaboration

Time management

Job description

We're looking for a proactive and driven Customer Account Manager to join our team at water2business, based in Nailsea. In this role, you'll manage a portfolio of business customers, helping to strengthen our customer experience in a competitive market. If you're ready to make a meaningful impact and grow your career, we'd love to hear from you.

Please note that this role involves travel, and a car allowance is provided to support this.

What you'll do

As anAccount Manager you'll:

• Build and maintain long-term relationships with business customers to ensure high engagement and loyalty
• Act as the primary point of contact for your customer portfolio with billing queries and cost savings, influencingdecision-makers at all levels
• Hold regular review meetings with your customers, both face to face and virtually, across your national portfolio
• Drive customer retention by ensuring timely contract renewals while proactively identifying and pursuing opportunities to grow account revenue
• Deliver value-added services and solutions tailored to customer needs
• Educate internal stakeholders on commercial pressures and customer expectations
• Maintain and update the CRM database, ensuring effective time management and regular customer contact
• Stay visible in the business community and develop external networks.

What you'll need

To succeed in this role,you'll bring:

• Outstanding customer service skills, with a genuine passion for helping customers and ensuring satisfaction
• Proven experience inaccount managementor a customer-facing role
• Commercial awareness and theability to identify new revenue opportunities
• Organisational skills with the ability to manage multiple accounts and priorities effectively
• Excellent communication skills, both written and verbal, with the ability to build rapport and trust
• Effective team collaboration skills, with a willingness to work cross-functionallyacross the business
• A customer-centric mindset, always aiming to deliver exceptional service and value
• Adaptability in a fast-paced environment with changing customer needs and business priorities.

What you'll receive

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Performance related bonus of up to 10%
• Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Who we are

water2business, the highest rated water company on Trustpilot, provides billing, account management and customer service to business customers across England and Scotland. Based in Nailsea, we serve over 85,000 customers and provide leading levels of service through our fantastic customer teams. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.

In this role you will benefit from our coaching and mentoring framework and numerous learning and development initiatives from our award-winning team. We take your career, happiness and general wellbeing seriously.

We have signed the Armed Forces Covenant and are a Disability Confident committed employer – please let us know if you need any additional support or help to assist you in your application.

All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.

All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.

We are popular and we may close our advert sooner than it says.