Account Manager

caldecotte group services ltd; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

23 days holiday (exc. Bank holidays)

Birthday Day-off

NEST pension scheme

Overtime available

Free parking

Team building events

Mobile phone plan

Bonuses

Job summary

Caldecotte Group Services is recruiting a Facilities Co-Ordinator to join their team at their Milton Keynes head office. The role involves handling maintenance calls, organising works, liaising with contractors, and maintaining up-to-date records in the bespoke system.

You will need strong communication, negotiation, and organisational skills, with a proactive, can-do attitude. Office-based hours Mon-Fri, 8:30am-5:30pm, with an emphasis on team collaboration and providing excellent service.

Qualifications

• Experience in a customer-centred environment.

Responsibilities

• Take maintenance calls via email and phone.
• Organise maintenance work and prioritise repairs.
• Obtain quotes for larger projects and issue purchase orders.
• Maintain records in the in-house database and update reports.
• Process contractor and client invoices.
• Build rapport with clients and contractors at all levels.
• Attend to queries with problem solving.

Skills

Teamwork

Communication

Negotiation

Organisation

Problem solving

Customer focus

Tools

In-house database

Job description

Job Overview:

Caldecotte Group Services have a fantastic opportunity for a motivated Facilities Co-Ordinator. You will have experience working within a customer centred environment, displaying team work - yet capable of lone working when needed. You will be self-motivated, have good communication and negotiation skills, be highly organised and enjoy a busy working environment with no day the same. You must be first class organiser and a common-sense thinker!

Hours:

Office based Monday - Friday / 8:30am - 5:30pm

Location:

Head Office in Milton Keynes (Stony Stratford)

Benefits:

• 23 days paid holiday (exc. Bank holidays)
• Birthday Day-off
• government pension scheme (NEST)
• overtime available
• free parking
• team building days/nights out
• Mobile phone plan available
• Bonuses subject to business and personal performance

Rota:

Rota for half day Fridays

Duties include but are not limited to the following;

Main Role:

Facilities Management

You will be reliable and flexible and have a positive approach to work.

Full training on our system will be delivered, during induction. A Line Manager is assigned - giving additional support as and when needed.

Duties include but are not limited to the following;

• Taking maintenance calls from tenants and operatives (by email and over the phone) You must have a good telephone manner.
• Organising the maintenance work to be carried out
• Ability to prioritise different repair/maintenance works (from replacing a loo seat to managing the installation of a new roof!)
• Dealing with contractors, obtaining quotes for larger projects that need to be carried out and issuing purchase orders
• Maintaining records on our bespoke in-house database
• Typing, amending and updating various reports
• Check and maintain Outlook client Inboxes
• Process contractor and client invoices
• Building a rapport with people, clients and contractors at all levels
• Attending to queries should they arise with a good sense of problem solving
• General admin support

Relocation loan expenses package available if required.

Job Types:

Full-time, Permanent

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

8-hour shift Monday to Friday