Account Manager

S&P Global; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join S&P Global as an Account Manager focused on the Nordics. Leverage your account management skills to foster client relationships, enhance engagement with CIQS products, and drive growth. This dynamic role offers the opportunity to work collaboratively with teams to deliver tailored solutions and ensure client satisfaction.

Benefits

Health & Wellness

Flexible Time Off

Continuous Learning Resources

Retirement Planning

Family Friendly Perks

Retail Discounts

Qualifications

• Proven experience in account management or sales in financial services.
• Strong proficiency in Salesforce and other CRM tools.
• Fluency in English required, preferably a Nordic language.

Responsibilities

• Develop and maintain relationships with key clients in the Nordics.
• Manage renewal book of business focusing on growth and retention.
• Collaborate with internal teams to address client needs.

Skills

Account Management

Sales Leadership

Client Engagement

Analytical Skills

Communication

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

CRM Tools

Job description

About the Role:

Grade Level (for internal use):

10

Account Manager

Department/Focus Area: CIQS

Location: Nordics

The Team:

Join a dynamic and expanding team within the Continental Europe segment of Capital CIQ Solutions . As we enter a growth phase, we are preparing to significantly expand our product offerings in the coming year. Our team emphasizes collaboration with Sales Specialists, Customer Success, Product, Chief Client Office, and Legal teams to deliver comprehensive solutions to our clients, fostering a culture of teamwork, innovation, and proactive client engagement.

Role Overview:

As an Account Manager, Representative II, you will be responsible for developing and maintaining strong relationships with key clients in the Nordics, focusing on client satisfaction and retention. You will manage a renewal book of business while identifying opportunities for account growth and enhancing client engagement with CIQS products and services. This role requires a proactive approach to addressing client needs and collaborating with various internal teams to deliver tailored solutions.

Responsibilities and Impact:

• Build and maintain strong relationships with key clients in the Nordics to ensure high levels of client satisfaction and retention.
• Manage the renewal book of business, focusing on both growth and retention of existing accounts.
• Ensure accurate and timely updates of client interactions and account information in Salesforce to maintain excellent system hygiene.
• Identify and pursue opportunities for account growth, increasing client engagement with CIQS products and services.
• Collaborate with internal teams, including Sales Specialists, to ensure clients' needs are met and to address any issues or concerns promptly.
• Gather and provide client insights and feedback to enhance CIQS offerings and tailor solutions to market demands.
• Represent the company at industry events and client meetings to strengthen brand presence and client relations.
• Contribute to the development of medium to long-term sales plans and strategies to protect, grow, and diversify relationships with targeted customers.

Required Qualifications:

• Proven experience in account management or sales, ideally within the financial services sector.
• Strong proficiency in Salesforce and other CRM tools.
• Excellent written and verbal communication skills, with fluency in English and preferably a Nordic language.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Demonstrated adaptability and resilience in dynamic settings.
• Strong analytical skills, capable of leveraging data for decision-making and strategic planning.
• Experience in financial services or related industries is advantageous.
• A growth mindset focused on continuous learning and improvement.
• Exceptional communication skills, with the ability to engage effectively with diverse stakeholders.

Key Behavioral Attributes:

• Emotional Intelligence: Navigate emotionally challenging situations with awareness of biases, fostering a global mindset.
• Collaboration: Work beyond team boundaries to resolve issues and agree on solutions.
• Time Management: Manage multiple key projects and priorities effectively, delegating where necessary.
• Adaptability: Make difficult decisions and adapt to changing circumstances.
• Communication: Articulate complex ideas across functions and levels, negotiating effectively to reach solutions.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)