Account Manager

Aabyss Limited

Liverpool

Remote

GBP 45,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Holiday entitlement 25 days + bank

Profit share scheme

Private medical insurance

Pension scheme

Work from home flexibility

Flexible working hours

Cycle to Work

Job summary

Aabyss is seeking an Account Manager with an IT support focus to nurture client relationships, align managed IT services with client goals, and drive satisfaction and retention.

You will collaborate with technical teams to deliver excellent experiences, help clients maximise technology investments, and pursue opportunities for growth in a supportive, proactive environment.

Qualifications

Outstanding communication and interpersonal skills with a commitment to providing excellent customer service.
Proven ability to build trusted relationships and work collaboratively with diverse stakeholders.
Experience in account management, client success, or a customer-facing role within IT or tech services.
Strong organisational skills with the ability to prioritise and manage multiple accounts.
Proactive problem‑solving approach with keen attention to detail.
Confidence using IT and digital tools; understanding of managed IT services is advantageous.
A desire for ongoing learning and professional development to enable client success.

Responsibilities

Act as the primary point of contact for a designated portfolio of clients, building long-lasting relationships.
Understand client objectives and IT requirements, identifying solutions to meet their needs.
Coordinate with internal technical teams to ensure seamless delivery of IT services and support.
Monitor client satisfaction, gather feedback, and resolve issues promptly.
Advise clients on technology best practices and upcoming projects for optimisation.
Prepare and deliver regular account reviews and service reports demonstrating value.
Identify and pursue upselling or cross-selling opportunities based on client needs.
Collaborate to contribute towards service enhancements and client success initiatives.

Skills

Excellent communication

Relationship building

Account management

Cross-functional collaboration

Organisational skills

Proactive problem-solving

Tech-savvy

Job description

About Aabyss

Aabyss exists to enable and support organisations with technology, empowering them to grow and fulfil their goals. Our niche is in IT Security & Support, and we’re driven by a culture that values going the extra mile, being willing to help, and staying eager to learn and develop. We challenge comfortably, pushing boundaries to find better ways forward, and we do so with a proactive, passionate spirit that puts people first. If you’re ready to join a team that thrives on excellence, growth, and genuine collaboration, we’d love to hear from you.

Our Core Values

WILLING to HELP
We’re ready to assist our colleagues, our clients, or anyone in need. We have a proactive attitude towards supporting others, ensuring everyone achieves their goals.

Go the EXTRA MILE
We have a positive and energetic approach to tasks, going beyond what is expected. We enthusiastically put in the effort and dedication to achieve outstanding results, and demonstrate genuine passion for our work.

Comfortable CHALLENGING
We have the confidence to question and improve processes, ideas or decisions. We respectfully push boundaries and seek better ways to achieve excellence without fearing conflict.

Eager to LEARN & DEVELOP
We have a continuous desire for personal and professional growth. We actively seek new knowledge, skills and experiences to stay ahead and contribute more effectively to the team and the business.

About the Opportunity – Account Management with IT Support Focus

As an Account Manager, you will play a vital role in nurturing and developing relationships with our clients, ensuring they receive outstanding support and value from our IT solutions. You’ll be the key contact for a portfolio of clients, understanding their needs, aligning our managed IT services to their goals, and driving customer satisfaction and retention.

In this role, you will collaborate closely with technical teams to deliver an excellent experience, help clients maximise their technology investments, and identify opportunities for growth and improvement. You’ll thrive in our supportive, inclusive environment that values proactive communication, empathy, and genuine partnership.

Key Responsibilities – Client Relationship Management & IT Support

Act as the primary point of contact for a designated portfolio of clients, building positive and long-lasting relationships.
Understand client business objectives and IT requirements, proactively identifying solutions to meet their needs.
Coordinate with internal technical teams to ensure seamless delivery of IT services and support.
Monitor client satisfaction, gather feedback, and act swiftly to resolve issues or concerns.
Consult with clients on technology best practices, upcoming projects, and opportunities for optimisation or improvement.
Prepare and deliver regular account reviews and service reports to clients, demonstrating the value delivered by Aabyss.
Identify and pursue upselling or cross-selling opportunities based on client requirements and business strategy.
Work collaboratively to contribute towards service enhancements and client success initiatives.

Experience & Skills Desired –

Outstanding communication and interpersonal skills with a commitment to providing excellent customer service.
Proven ability to build trusted relationships and work collaboratively with diverse stakeholders.
Experience in account management, client success, or a customer-facing role within IT, technology, or related service industries.
Strong organisational skills with the ability to prioritise and manage multiple accounts effectively.
Proactive problem‑solving approach with keen attention to detail.
Confidence using IT and digital tools; understanding of managed IT services or support processes is advantageous but not mandatory.
A desire for ongoing learning, professional development, and a passion for enabling client success.

Growth & Professional Development -

Ongoing training in client relationship management, IT solutions, and business communication.
Opportunities to gain industry certifications relevant to account management and technology services.
Mentoring from experienced leaders and pathways to progress in customer success, sales, or strategic roles.

Pay

£45,000 - £55,000

Benefits – Flexible, People-Focused Workplace