Account Manager

DHL Group; Lewisham; On-site; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Company car

Performance-based bonus

Job summary

DHL Group is seeking an Account Manager to join our Lewisham team. You will manage and grow a defined portfolio of clients across your sales territory, delivering exceptional service and building lasting relationships.

You will collaborate with internal teams to tailor DHL Express services to client needs, aim for targets, and explore cross-selling opportunities while representing a globally recognised logistics brand.

Qualifications

• 1–2 years of sales experience.
• Strong interpersonal and communication skills.
• Ability to manage a sales pipeline and territory.

Responsibilities

• Manage and develop a defined sales territory.
• Achieve and exceed sales targets.
• Identify customer needs and tailor solutions.
• Maximise cross-selling and upselling.
• Convert prospects into long-term clients.
• Collaborate with internal teams to ensure a seamless experience.

Skills

Relationship building

Negotiation

Pipeline management

Cross-functional collaboration

Job description

Account Manger

Office Location: Lewisham

Contract: Permanent

Are you a natural relationship builder with a passion for sales? Do you thrive on uncovering new opportunities and delivering exceptional customer experiences? If so, this could be your next big move.

We’re looking for a driven and dynamic Account Manager to join our high-performing team. In this exciting role, you’ll manage and grow a portfolio of clients within your assigned sales territory – helping DHL Express stay ahead as a global market leader in logistics.

What You’ll Do:

• Manage and develop a defined sales territory, building long-term partnerships with new and existing customers
• Achieve and exceed individual sales targets through strategic account planning and execution
• Identify customer needs and deliver tailored solutions that align with DHL Express’ wide range of services
• Maximise opportunities for cross-selling and upselling within your customer portfolio
• Increase DHL’s market presence by converting prospects into long-term clients
• Work closely with internal teams to ensure a seamless customer experience and exceed expectations

What Makes You a Great Fit:

• Proven experience in a sales or account management role
• Strong interpersonal and communication skills – confident presenting and negotiating at all levels
• Goal-oriented mindset with the ability to work independently and manage your own pipeline
• A passion for delivering customer excellence and building long-lasting relationships
• Self-motivated, proactive, and eager to make an impact

What’s in It for You:

• Join a globally recognised brand and industry leader
• Competitive salary and performance-based bonus
• Company car
• Excellent career development opportunities – we invest in our people
• Be part of a supportive, ambitious team that celebrates success

Skills and Competencies:

• Strong planning and organisational abilities with a structured approach to workload management
• Confident communicator with excellent verbal and written communication skills
• Comfortable working with numbers and data to support decision-making
• Proficient in Microsoft Office and general IT systems
• Highly customer-focused, with a genuine commitment to delivering service excellence
• Commercially aware, with a good understanding of business dynamics
• Proactive mindset with a strong desire to exceed expectations
• Ability to think across borders and collaborate in a global business environment
• Skilled at building and managing effective relationships with clients and stakeholders

Experience:

• 1–2 years of experience in a sales role, ideally within a service-based industry
• Demonstrated business and commercial acumen
• Previous experience working in a segmented or complex service environment
• Background in logistics is advantageous but not essential

Our Commitment to Diversity and Inclusion

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process