Account Manager

DUSK.com; Leeds; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Bonus Scheme

Staff Discount Scheme

Company pension

25 days holidays

Job summary

DUSK is a £200m home and lifestyle brand based in Leeds. We are seeking an Account Manager to join our Trade team, managing a portfolio of trade customers, building long-term relationships, and driving account growth.

This role involves identifying opportunities, using data to inform selling strategies, and delivering excellent service. Occasional travel may be required; hybrid working arrangement available with 3 days in the office and 2 days from home.

Qualifications

• Strong commercial awareness and ability to drive profit.
• Excellent customer relationship and communication skills.
• Proactive and motivated to identify and develop opportunities.

Responsibilities

• Manage and develop a portfolio of trade accounts, building strong customer relationships.
• Act as main point of contact for customers, providing a professional and responsive service.
• Identify opportunities to increase sales and customer spend.

Skills

Commercial awareness

Customer relations

Proactive selling

Analytical skills

Attention to detail

Multi-account management

Customer-focused

Target driven

Data-driven selling

Tools

CRM software

Excel

Job description

An exciting opportunity has arisen to join our team as Account Manager working in Leeds as part of our Trade team.

Salary: Competitive Salary+ Commission and excellent benefits package

We are looking for a motivated and commercially minded Account Manager to join our growing trade business. This is an exciting opportunity for someone who enjoys building strong customer relationships, identifying new business opportunities, and using data and analytics to drive sales and account growth.

You will be responsible for managing a portfolio of trade customers, developing long-term relationships, increasing account value, and ensuring customers receive an excellent level of service throughout their journey with us.

This role would suit someone who wants to develop their career within a growing business and take real ownership of customer relationships and commercial performance.

Role Responsibilities:

• Manage and develop a portfolio of trade accounts, building strong and lasting customer relationships.
• Act as the main point of contact for customers, providing a professional and responsive service.
• Identify opportunities to increase sales, repeat business and customer spend.
• Develop a strong understanding of each customer’s business, requirements and purchasing behaviour.
• Proactively contact customers to discuss new products, promotions, pricing and upcoming opportunities.
• Identify underperforming accounts and create strategies to encourage growth.
• Prepare quotes, manage orders and support customers with product and pricing enquiries..
• Monitor competitor activity and market trends to identify potential commercial opportunities.
• Build relationships with key decision-makers and develop accounts into long-term commercial partnerships.
• This role may involve occasional travel and overnight stays.

About You

• Strong commercial awareness and an understanding of sales and profit drivers.
• Excellent customer relationship and communication skills.
• A proactive and motivated approach to identifying and developing opportunities.
• Strong analytical skills with the ability to understand sales data and customer trends.
• Great attention to detail and strong organisational skills.
• The ability to manage multiple accounts and priorities effectively.
• A positive, professional and customer-focused attitude.
• A genuine desire to achieve targets and contribute to the growth of the business.

About us

DUSK is a £200m home and lifestyle brand. We are an award winning and fast-growing e-commerce brand in the home and garden sector, known for innovation and high-quality products.

Since 2016, our dedicated team at our Leeds HQ have been designing stylish homeware and furniture at affordable prices. DUSK is an online-first brand, and by designing and sourcing everything ourselves, we’re able to curate our own collections and pass on the savings directly to our customers.

Whether you are seeking signature furniture pieces or the perfect finishing accents, our curated ranges deliver accessible elegance to every living space, empowering you to realise your ideal home vision.

As a trusted British brand, our team in our Doncaster warehouses work hard behind the scenes to make sure every order is carefully packed and delivered on time.

You can read more about us at: https://dusk.com/

Why Dusk.com?

• 25 days holidays (plus bank holidays) as standard, plus additional days based on length of service
• Option to buy additional holidays (by a maximum of 5 days)
• Hybrid working: 3 days in the office, 2 work from home (if applicable)
• Bonus Scheme
• Staff Discount Scheme on DUSK products
• Death in service
• Company pension (3% employer contributions)
• Flexible start and finish times (if applicable)
• Access to employee assistance programme through ‘Spark’, including 24/7 helpline, virtual GP and counselling services to support your health and wellbeing.
• Excellent Career progression and training opportunities
• Opportunities to partake in company days

Due to the high volume of applications, on some occasions we are unable to reply to each individual applicant. If you do not hear from us within four weeks, then unfortunately your application has not been successful.

We will keep your application on file for six months and we will consider you for future roles within the organisation during this time. Your information will be deleted after six-months. If you wish to be considered for roles after this point, then you will need to re-apply.