Account Manager

Narrowwave Corp.; Leeds; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Onsite Account Manager to oversee operations in Sherburn In Elmet. This role involves managing a temporary workforce, ensuring client satisfaction, and achieving performance targets. Ideal candidates will have strong communication skills, account management experience, and a proactive approach to problem-solving. Join a dynamic team and elevate your career with immediate consideration!

Qualifications

• Minimum 1 year of account management experience.
• Strong verbal and written communication skills.

Responsibilities

• Manage day-to-day operations of temporary workforce.
• Build and maintain relationships with clients and staff.
• Coordinate recruitment efforts with the resourcing team.

Skills

Account Management

Communication

Problem Solving

Attention to Detail

Client-facing

Job description

Account Manager
Location: Sherburn In Elmet
Salary: £28k - £30k per annum DOE
Hours: 40hours a week (flexibility required)
Start Date: Immediate

Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Sherburn In Elmet

This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.

Responsibilities:



Operational Focus

• Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
• Maintain a pool of fully compliant staff ready to meet bookings.
• Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
• Monitor and manage compliance targets and procedures.
• Recruit, train, and manage Staffing Match Account Coordinators as needed.
• Ensure timely and accurate completion of administrative duties, including payroll.

Client & People Focus

• Build and maintain strong relationships with clients, line managers, and the temporary workforce.
• Achieve KPIs as set out in the SLA and address any client queries promptly.
• Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
• Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
• Conduct regular new starter reviews and escalate any issues to senior management.

Recruitment & Process Focus

• Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
• Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
• Handle all administrative duties accurately and efficiently, with a focus on quality.
• Ensure all relevant client checks are completed before assigning candidates to roles.

Key Skills:

• Minimum 1 year of account management experience.
• Strong verbal and written communication skills.
• Client-facing abilities with a natural aptitude for building relationships.
• Problem-solving skills and the ability to manage expectations.
• Attention to detail and ability to work under pressure.
• Desirable: Knowledge of logistics or manufacturing.
• Full UK driving licence required.

Key Behaviours:

• High energy, enthusiasm, and drive to succeed.
• Flexible and adaptable to varying shift patterns.
• Innovative, results-driven, and self-motivated.
• Team player with strong initiative and leadership skills.
• Approachable and capable of motivating others.

If you're ready to elevate your career and join one of the UK's fastest-growing recruitment agencies, apply now for immediate consideration!