Account Manager

Lucy Walker Recruitment; Leeds; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in the Property Sector is seeking an experienced Account Manager to lead customer renewals. In this dynamic role, you will work closely with clients to enhance service agreements and drive renewals strategy, contributing to the company's growth and client satisfaction.

Qualifications

• Experience in consultative B2B account management.
• Strong relationship-building skills.
• Demonstrated success in renewals and retention.

Responsibilities

• Accountable for the customer renewal process and strategy.
• Build and nurture client relationships.
• Track renewal metrics and report on performance.

Skills

Customer Focus

Financial Management

Commercial Acumen

Analytical Skills

Job description

Our client is a leader within their field working within the Property Sector. They are looking to recruit an experienced Account Manager who has specialised within renewals.

As a newly created role, our client is looking for an outstanding, dynamic candidate, who will be highly motivated by the prospect of working innovatively and proactively with key clients, identifying opportunities and nurturing relationships.

If you come from a strong Account Management background and specifically have been involved with renewals and retention this could be a fantastic opportunity to explore. This is a Fixed Term Contract; due to natural growth there could be opportunities for further development within their wider structure,

Please send us your CV immediately to be considered for this role; our client is actively recruiting for this key hire.

Key Responsibilities:

• Have full accountability for the customer renewal process; hosting regular meetings and service reviews, ensuring each client has the best offer and agreement to service their business
• Fully accountable for the seamless management and delivery throughout the renewal process
• Accountable for driving the renewals strategy
• To use insights and key metrics to identify current occupancy opportunities and provide a consultive overview for every client
• Track renewal metrics and report on renewal performance.
• Build and nurture client relationships; demonstrate honesty, trust and integrity
• Work with internal stakeholders to manage and deliver bespoke renewal projects
• Act as a company ambassador internally; demonstrating commitment and management of the customer journey
• Company ambassador; attending networking events supporting the Head of Marketing
• Actively work with key internal departments such as sales and marketing to understand the full client offer and industry opportunities

Skills & Knowledge

• Must be a customer focused/centric individual who understands each step within the client journey. Supporting at every turn
• Be able to demonstrate financial management skills; driving budgets and the ability to review contracts; ensuring each client has the best agreement
• Previous experience within a consultative B2B account management position; building key relationships and nurturing relationships and commercial growth
• Possess strong commercial acumen
• Ability to demonstrate renewals experience and prior success
• A professional communicator; demonstrate credibility
• Analytical; ability to analyse key metrics