Account Manager

RecruitAbility Ltd; Hertford; Remote; GBP 38,000 - 48,000; Full time

Job summary

A growing tech company in the beauty industry is seeking an Account Manager to train and support clients. This role involves building relationships, maximizing customer engagement, and providing product education. The ideal candidate will have sales experience and a passion for the beauty industry, with a focus on customer success.

Benefits

25 days + bank holidays annual leave + 1 extra day on your birthday

Company pension

Bring your dog to work

Free breakfast at the office

Pizza and beers on a Thursday

Opportunity for progression into sales and education teams

Qualifications

• Experience managing customers in-person or over the phone.
• Experience in delivering training sessions.
• Preferable experience in the hair and beauty industry.

Responsibilities

• Build relationships with salon owners and clients.
• Train and onboard customers to maximize platform value.
• Identify at-risk accounts and manage churn.

Skills

Sales experience

Account Management

Education & training

Customer-focus

Outbound Confidence

Resilience

Analytical skills

Communication

Job description

Job Title: Account Manager
Salary: GBP38,000 - GBP48,000 OTE GBP25,000 - GBP35,000 Basic plus c.GBP13K Commission
Location: Hertford (Remote)
Term: Permanent, Full Time

Are you a diligent account manager who loves to train coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture.

You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business.

The role of Account Manager:

1. Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert.
2. Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding
3. Existing Features & Usage: They need to ensure their clients don t suffer in silence. They need to understand what they are trying to achieve and why in order to help.
4. New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary.
5. Payment Sales: upsell POS payments to existing customers to maximise revenue opportunity and lock in with their innovative payment and tipping solution.
6. Churn management: by building up relationships and using live data, you will proactively identify any accounts that are at risk of leaving.
7. Product expert: your accounts will see you as the product expert. You will need to understand every feature and every benefit they bring to answer questions and to make compelling arguments to encourage feature adoption. You will need to build case studies from other customers to use as reference points and be able to clearly and concisely explain business and consumer benefits.
8. Salon expert: your accounts will also see you as the industry expert. What are other salons doing? How do they deal with no-shows? . You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow.
9. Voice of the customer: alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what to build and what not to build. Your understanding of what their customers want and why they want it is key
10. Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow.

Skills & Experience Required for the Account Manager:

• Sales experience.
• Account Management: you have experience managing customers either in-person or over the phone. You can quickly build rapport and trust.
• Education & training: you have experience in delivering training sessions and are comfortable in your ability to walk people through products and how to use them.
• Industry: experience in the hair and beauty industry is preferable although not mandatory. Love for this industry is a major advantage.
• Love products: you will need to get to know their product and be confident in selling its benefits. They will help you with training!
• Get analytical. They have data that will help you analyse opportunities and risks, you will need to use this to excel.
• They are a team and they're there to help each other. They are never scared to ask the questions. You will be trained and have a great team around you to learn from.

Skills

• Gift of the gab: changing mindsets requires an articulate speaker who can think on their feet to handle objections and open up opportunities. It s a people's industry and salons love to chat.
• Customer-focus: they need you to go the extra mile.
• Outbound Confidence: comfortable talking! This is an outbound role where 80% of your time will be on calls chatting with salons.
• Resilience: can you deal with customers saying No, not for me ? Transforming an industry doesn t happen easily but when it does it s immensely rewarding.
• Hustle. They work to get things done.
• Fun: No grey suits here! They are an energetic, dynamic team and it s a fun, creative industry so they want you to enjoy the adventure and have a good time.

The Salary for the Account Manager Role

• GBP38,000 - GBP48,000 OTE - GBP25-GBP35,000 base salary + GBP13K Commission
• 25 days + bank holidays annual leave + 1 extra day on your birthday
• Company pension
• Bring your dog to work
• Progression. The opportunity to move into sales and education teams.
• Remote role or the company has a working space in central London if you'd prefer to work together for up to 2 days a week otherwise you are home based with flexible working policy
• Free breakfast at the office
• Pizza and beers on a Thursday!

Apply online today!

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.