Account Manager

SCG Midlands; Hereford; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

21 Days Holiday

Birthday Day Off

Buy Holiday Scheme

Employee Assistance Programme

Job summary

SCG Midlands in Hereford is seeking an Account Manager to be the first point of contact for customers, building strong relationships and driving satisfaction.

You will track opportunities, develop new leads, visit client sites, manage escalations, forecast sales and report to management. This role offers uncapped commission and a clear career path in a dynamic Hereford market.

Qualifications

• Proven ability to meet targets and earn uncapped commission.
• Strong negotiation and communication skills.
• Organised with attention to detail in a fast-paced role.

Responsibilities

• Track and develop opportunities with existing customers and generate new leads for the Field Sales Executive.
• Build relationships with key decision makers and ensure customer satisfaction.
• Conduct regular customer site visits and deliver high-level service.
• Manage and resolve escalations with timely, professional resolutions.
• Provide accurate sales forecasts and activity reports.
• Report improvements and innovations to management to improve quality.

Skills

Target driven

Negotiation

Organised

Fast paced

Tech interest

Social media

Communication

Job description

Location: Hereford

Salary: £32,500 + OTE

We are looking for an Account Manager to join our team in Hereford, you will be acting as the first point of contact for your customers, building strong business relationships and managing customer satisfaction.

Responsibilities

• Track and develop business opportunities with existing customers and generate new business leads for the Field Sales Executive (New Business).
• Build relationships based on regular contact with key decision makers within your high value client’s business.
• Ensuring regular customer site visits and deliver a high level of customer service.
• Manage and Resolve Escalations: Take full ownership of all customer escalations, ensuring timely, effective, and professional resolution.
• Regular team working to ensure the business exceeds client’s expectations.
• Provide accurate sales forecasting of anticipated sales and regular activity reporting.
• Manage and develop an account base of existing clients.
• Report to the management team on any improvements, change requirements and innovation you believe will improve quality management system.

Skills Required

• Highly driven and motivated individual with a passion for hitting achievable targets and earning uncapped commission.
• Skilled negotiator
• Highly organised with an eye for detail
• Ability to operate in a fast-paced environment
• Ability, experience an interest in technology to allow for meaningful discussion with customers
• Good understanding of social media to positively promote the business
• Confident on the telephone and in online meetings via Teams/Zoom

Benefits

• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Employee Assistance Programme"1mTBT"