Account Manager

Lynx Recruitment Ltd; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a commercially focused professional in Guildford to manage customer relationships within the aerospace industry. The role requires strong experience in manufacturing and engineering, with responsibilities including driving sales processes, maintaining customer relationships, and ensuring compliance. The ideal candidate will support continuous improvement and collaborate across teams to deliver effective solutions, leveraging technical knowledge to develop new business opportunities.

Qualifications

• Strong manufacturing and aerospace industry experience.
• Technical knowledge to support customer accounts.
• Ability to manage complex engineering environments.

Responsibilities

• Manage and drive the full sales and account management process.
• Develop relationships with existing customers and secure new opportunities.
• Prepare and manage technical documentation and approvals.
• Lead account reviews with key customers and ensure communication.

Job description

Main Purpose of the Role

This role requires a commercially focused professional with strong manufacturing and aerospace industry experience to manage and grow customer relationships across complex engineering environments. You will leverage your technical and sector knowledge to support existing accounts, develop new business opportunities, and collaborate closely with cross-functional teams to deliver high-quality, compliant solutions.

Key Responsibilities

• Actively manage and drive the full sales and account management process from enquiry through to delivery.
• Maintain and develop relationships with existing customers while identifying and securing new business opportunities.
• Assess customer technical and commercial requirements and coordinate internal actions to ensure successful fulfilment.
• Prepare, submit, and manage all required products, technical documentation, and approvals related to quality, compliance, and delivery.
• Lead regular account reviews with key customers, acting as the primary point of contact and ensuring customer requirements are effectively communicated to internal teams.
• Monitor, analyse, and resolve customer complaints in collaboration with senior stakeholders, ensuring timely and effective responses.
• Support continuous improvement of contract review and customer engagement processes.
• Represent the or...