Account Manager

QQFS (Qualitative & Quantitative Fieldwork Services); Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider based in the UK is looking for an experienced Account Manager to engage clients and manage the bidding process for public RFPs. The successful candidate will develop client relationships, provide excellent customer service, and oversee project execution. Candidates should have a background in healthcare communication solutions, be highly organised, and possess strong interpersonal skills. Benefits include competitive annual leave, participation in a performance-linked bonus scheme, and medical coverage after probation.

Benefits

25 days annual leave

Company bonus scheme

Group Life Cover 4x salary

Pension 4% employer contributions

Vitality medical after probation

Discounted gym membership

Qualifications

• Experience in a healthcare agency delivering multi-channel communication solutions.
• Proactive and highly organised, with excellent project management skills.
• High level customer relationship management skills.

Responsibilities

• Manage the bidding process for projects and ensure project feasibility.
• Support existing business by managing contracts and seeking up-sell opportunities.
• Develop and deliver strategic sales communications.

Skills

Healthcare communication solutions

Project management

Interpersonal communication

Customer relationship management

Analytical skills

Tools

Veeva PromoMats

Job description

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include

• Owning bidding process for projects including full understanding of project costs and feasibility
• Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively networking within existing client contacts for any new business/prospects
• Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Collaborate with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Qualifications

• Experience in a healthcare agency delivering multi-channel communication solutions
• Experience in Healthcare (POM & consumer) essential
• A creative and analytical mind, with a proven ability to interpret large amounts of information
• Proactive and highly organised, with excellent project management skills and a proven ability to multi-task
• Excellent interpersonal, verbal and written communication skills
• Experience with pharma approval software systems desired
• Ability to work both on own initiative and as part of a team
• High level customer relationship management skills with a proven ability to develop and maintain customer relationships
• Media scheduling experience would be of benefit
• Veeva PromoMats

Benefits

• 25 days annual leave
• Participation in a company bonus scheme linked to personal and company performance
• Group Life Cover 4x salary
• Pension 4%/4% employee/employer contributions
• Vitality medical after probation
• Staff discount scheme
• Discounted gym membership