Senior Key Account Manager

Clear Destination Inc.; Coventry; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Car allowance

Commission

Job summary

Clear Destination Inc. in Coventry is seeking a Senior Key Account Manager to lead a portfolio of national key customers.

You will drive revenue growth, defend existing business and deliver exceptional service across our product portfolio. Reporting to the Commercial team, you will own the performance of multi-million pound accounts, build relationships, manage opportunities in Salesforce, and collaborate with internal teams to ensure onboarding and account transitions while aiming for

Qualifications

• Minimum two years' experience in a Key Account Management, Account Manager or Business Development role.
• Must demonstrate experience of managing large multi-million pound accounts
• Excellent Stakeholder management skills, partnering at all levels of an organisation
• Strong presentation and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Analytical approach with the ability to interpret and utilise customer data.
• Self-motivated with excellent time management and organisation skills.
• Proven ability to manage customers across a large geographical territory.
• Full UK Driving Licence and access to your own vehicle.

Responsibilities

• Own the commercial performance of a portfolio of key accounts, delivering against quarterly revenue targets.
• Build and maintain strong customer relationships through regular review meetings and business development activity.
• Increase share of wallet across Domestic, International and Returns services.
• Manage customer records, opportunities, risks and activity within Salesforce CRM.
• Work collaboratively with internal sales teams to ensure smooth customer onboarding and account transitions.
• Support yield management initiatives to improve customer profitability and margin.
• Produce accurate customer revenue and volume forecasts.
• Monitor customer volumes against agreed commitments and proactively manage performance.
• Build strong working relationships across all internal departments to support customer success.

Job description

Senior Key Account Manager

Perm

Coventry

Salary range - £40-45K plus car allowance and commission.

What You'll Do

Reporting into the Commercial team, you'll be responsible for managing and growing a portfolio of key customers nationally. You'll focus on increasing revenue, protecting existing business, identifying opportunities for growth and ensuring customers receive outstanding service across our product portfolio.

Key Responsibilities:

• Own the commercial performance of a portfolio of key accounts, delivering against quarterly revenue targets.
• Build and maintain strong customer relationships through regular review meetings and business development activity.
• Increase share of wallet across Domestic, International and Returns services.
• Manage customer records, opportunities, risks and activity within Salesforce CRM.
• Work collaboratively with internal sales teams to ensure smooth customer onboarding and account transitions.
• Support yield management initiatives to improve customer profitability and margin.
• Produce accurate customer revenue and volume forecasts.
• Monitor customer volumes against agreed commitments and proactively manage performance.
• Build strong working relationships across all internal departments to support customer success.

What We're Looking For:

To be successful in this role, you'll bring a strong blend of account management expertise, commercial awareness and relationship-building capability.

Essential:

• Minimum two years' experience in a Key Account Management, Account Manager or Business Development role.
• Must demonstrate experience of managing large multi-million pound accounts
• Excellent Stakeholder management skills, partnering at all levels of an organisation
• Strong presentation and communication skills.
• Ability to work effectively under pressure and manage competing priorities.
• Analytical approach with the ability to interpret and utilise customer data.
• Self-motivated with excellent time management and organisation skills.
• Proven ability to manage customers across a large geographical territory.
• Full UK Driving Licence and access to your own vehicle.

Desirable:

• Industry-recognised qualification.
• Experience within parcels, logistics, delivery, mail or supply chain sectors.

What We Can Offer You

We're proud to offer a workplace where everyone can thrive.

• At least 33 days annual leave (including Bank Holidays)
• Career progression opportunities
• Flexible, inclusive benefits including shopping vouchers, insurance and healthcare
• A culture where people are encouraged, supported and valued
• Pension scheme
• Enhanced family leave
• Childcare discounts
• Employee Assistance Programme
• Access to retail, leisure and lifestyle discounts and rewards