Account Manager

GFS (Global Freight Solutions Ltd); Greater London; On-site; GBP 34,000 - 48,000; Full time

Job summary

GFS (Global Freight Solutions Ltd) is seeking an Account Manager to manage mid-tier customers and build strong, profitable relationships across the South East of England. The role requires regular customer meetings, presentations, and travel to client sites.

You will act as the main point of contact, coordinate with multiple departments, and support onboarding of new mid-tier customers while driving upsell opportunities to grow account value.

Qualifications

• Experience in account management or field-based sales environment.
• Proven ability to build long-lasting customer relationships.
• Excellent presentation and negotiation skills.
• Strong理解 of consumer behaviours and industry trends.

Responsibilities

• Manage a portfolio of mid-tier customers and act as primary contact.
• Present and review products and services with key customer contacts.
• Provide status reports on existing accounts and identify new opportunities.
• Drive upselling and cross-selling to increase profitability.
• Collaborate with Sales to onboard new mid-tier customers.
• Maintain accurate records of customer interactions and ensure timely payments.

Skills

Account management

Sales & upselling

Presentations

Negotiation

Stakeholder management

Time management

CRM experience

Communication

Tools

CRM software (Salesforce, HubSpot)

Job description

At GFS, we power eCommerce delivery through smart, tech-driven logistics solutions. Our multi-carrier platform gives businesses a simpler, more flexible way to ship, track, and manage parcels across the UK and worldwide. We’re proud to support a wide range of retailers, helping them reach more customers and deliver a seamless experience every time.

GFS is part of ILG, a leading 3PL (third party logistics provider) specialising in high-quality, people-led order fulfilment, forming part of a wider group capability across fulfilment and delivery services.

As we continue to grow, we’re looking for motivated people who want to be part of a fast-paced, customer-focused business where their ideas and impact really matter.

About the Role

A GFS Account Manager has overall responsibility for managing the collaborative relationships with our mid-tier customers. They are responsible for developing relationships and retaining customers; connecting with key business executives and stakeholders and scheduling regular business review meetings with customers.

This is a field-based role and you will be expected to spend a significant amount of time meeting customers out of the office and travelling. The territory mainly covers the South East of England, so you should be based in that region. A Northampton/Milton Keynes base would be preferred, but you would need to be prepared to travel anywhere in the South East of UK.

Main Areas of Responsibility

• Managing a customer portfolio for mid-tier customers
• Acting as the primary point of contact
• Presentations to key customer contacts regarding GFS’ products and services
• Providing accurate status reports of existing accounts and new business opportunities within the corporate arena
• Generation of new business sales from existing customer accounts through upselling and cross-selling
• Manage, maintain and improve the customer's business profitability through commercial rate reviews and cost management
• Acting as a liaison between customers and GFS Departments
• Collaborate with Sales team to support onboarding of new mid-tier customers
• Meeting deadlines, and achieving targets as set by Manager
• Ensuring that the customers within your remit adhere to payment terms
• Maintain accurate records of customers interactions on HubSpot

Experience & Skills

• Essential:
  • Account management skills with ability to demonstrate working on high level accounts
  • Commitment to excel
  • Proven track record in sales / logistics environment
  • Excellent presentation and negotiation skills
  • Good organisational and time management skills
  • Tireless relationship builder
  • Problem solving and critical thinking skills
  • Customer Focused Solutions Experience
  • Build and maintain strong, long-lasting customer relationships
  • Ability to negotiate contracts and close agreements to maximize profits
  • Prepare reports on account status
  • Assist with challenging client requests or issue escalations as needed
  • Exceptional verbal and written communication skills.
  • Strong verbal and written communication skills
  • Understanding of consumer behaviours and industry trends
  • Value based selling skills
  • Extensive, accurate product knowledge
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Project Management Skills
  • Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office

Job Application Requirements

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.