Account Manager

Timely Recruit Ltd; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Timely Recruit Ltd is seeking an Account Manager in Surrey, UK, to enhance client communication and ensure exceptional customer service. The role involves managing client accounts and fostering strong relationships, perfect for candidates passionate about client care and service delivery in a hybrid work environment.

Benefits

Private medical insurance

Life assurance

Cycle to work scheme

22 days annual leave (increasing to 25 days)

Qualifications

• Experience in account management or customer service roles.
• Confident communicator who builds strong client connections.
• Strong organisational skills without compromising service quality.

Responsibilities

• Manage a portfolio of client accounts with top-tier customer service.
• Build and maintain trusted relationships with key clients.
• Proactively handle client issues and monitor account performance.

Skills

Customer Service

Account Management

Client Relationship Management

Problem Solving

Organisational Skills

Education

Full UK driving licence

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

This range is provided by Timely Recruit Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Timely Recruit Ltd

Job Description – Account Manager – Client Services

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

Salary: £30,000 + £3,000 car allowance (Depending on Experience)

• Pension
• Private medical insurance
• Life assurance
• Cycle to work scheme
• 22 days annual leave (increasing by one day each year to 25 days)

The Role:

Our client is looking for a dedicated and client-focused Account Manager to join their high-performing team. In this role, your primary focus will be on delivering exceptional customer service, maintaining strong client communication, and ensuring every account receives tailored, high-impact support.

You will act as the key point of contact for your clients, helping them maximise the value of services provided while building long-term, trusted relationships. This role is ideal for someone with a passion for client care, a knack for solving problems, and a drive to deliver outstanding service across every interaction.

Key Responsibilities:

• Manage a portfolio of client accounts across the UK with a strong emphasis on delivering top-tier customer service.
• Build and maintain trusted relationships with key client stakeholders through regular, clear, and professional communication.
• Act as the main point of contact, ensuring all client needs are understood, addressed, and exceeded.
• Lead client onboarding, service mobilisation, and ongoing account reviews to ensure satisfaction and service alignment.
• Proactively handle issues and escalations, liaising with suppliers and internal teams to deliver timely resolutions.
• Monitor account performance, carry out invoice and contract reviews, and provide insightful, data-driven reports.

What We’re Looking For:

• Experience in account management, customer service, or client relationship management roles.
• Full UK driving licence and within a commutable distance to Surrey.
• A confident and personable communicator who thrives on building strong client connections.
• Strong organisational skills and the ability to manage multiple priorities without compromising service quality.
• Proficiency in Microsoft Office tools, especially Excel, Outlook, and Word.
• Problem-solving mindset and the ability to remain calm and professional under pressure.
• Interest in service delivery, continuous improvement, and building meaningful client partnerships.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Consulting

• Industries

  Business Consulting and Services, Administrative and Support Services, and Environmental Services

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