Account Manager

FirstPort Limited; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Employee assistance programme

Generous holiday allowance

Charity matching

Eye care vouchers

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

Chestertons Estate agency in London is seeking an Account Manager for the Corporate & Relocation Services team. Hybrid role with three days in the office and two from home, based from The Lantern, NW1 2LT.

You will manage corporate clients, relocation partners and embassies to source suitable homes across Chestertons brands. The successful candidate will own accounts, respond to enquiries, coordinate property searches and work closely with Lettings and Sales to deliver a seamless service.

Qualifications

• Experience within residential property, lettings, sales, relocation or account management.
• Strong relationship-building and communication skills.
• Excellent organisation and time management.
• Commercial awareness with a customer-first approach.
• Confidence working with clients and internal stakeholders.
• Attention to detail and ability to stay calm under pressure.

Responsibilities

• Manage and develop relationships with corporate clients, relocation companies, embassies and other business partners.
• Act as the main point of contact for enquiries from assigned accounts.
• Conduct detailed property searches across Chestertons, Chase Buchanan, Campions and wider Group brands.
• Liaise with branch teams to source appropriate properties and maximise viewing opportunities.
• Coordinate property recommendations, feedback and next steps throughout the client journey.
• Support relocating employees and tenants with a professional, consultative service.
• Ensure enquiries are answered promptly and progressed efficiently.
• Collaborate with Lettings, Sales, Key Clients, Build to Rent, Business Development, Tenancy Services and Marketing.
• Maintain accurate records and CRM updates.
• Identify opportunities to strengthen relationships and increase business volumes.
• Monitor service levels and uphold high client experience.
• Attend client meetings and industry events when required.

Tools

RPS (Reapit)

Job description

Chestertons Estate agency

Job Specification: Account Manager – Business Development, Corporate & Relocation Services

Location: Hybrid / Roaming – Based from The Lantern, NW1 2LT – 3 days in an office, 2 days from home

Hours: 8:30am-6pm

Contract: Permanent

Department: New Business, Corporate & Relocation Services – Lettings & Sales

Title: Account Manager

Salary: £50,000– basic salary (£25,000) & commission (£25,000 OTC)

We are looking for a confident, driven and highly proactive Account Manager to join our Corporate & Relocation Services team.

This role will be responsible for managing and developing relationships with corporate clients, relocation companies, embassies and other business partners, helping employees and individuals relocating to London find suitable homes across our network of offices and brands.

The successful candidate will take ownership of the accounts they help onboard, acting as the main point of contact for enquiries, property searches and ongoing relationship management. Working closely with our lettings and sales teams, they will ensure clients receive a seamless service and access to the best available properties across the Group.

This is a fast-paced, client-facing role that combines account management, property matching, customer service and commercial relationship development.

Key responsibilities

• Manage and develop relationships with corporate clients, relocation companies, embassies and other business partners.
• Act as the main point of contact for enquiries generated through assigned accounts.
• Conduct detailed property searches across Chestertons, Chase Buchanan, Campions and wider Group brands to identify suitable options for clients.
• Liaise closely with branch teams to source the most appropriate properties and maximise viewing opportunities.
• Coordinate property recommendations, feedback and next steps throughout the client journey.
• Support relocating employees and tenants, providing a professional, consultative and solutions-focused service.
• Ensure all enquiries are responded to promptly and progressed efficiently.
• Work collaboratively with Lettings, Sales, Key Clients, Build to Rent, Business Development, Tenancy Services and Marketing teams.
• Maintain accurate records, client updates and activity within CRM systems.
• Identify opportunities to strengthen existing relationships and increase business volumes from managed accounts.
• Monitor service levels and ensure a consistently high standard of client experience.
• Attend client meetings, networking events and industry functions when required.

Experience & Skills

Essential

• Previous experience within residential property, lettings, sales, relocation or account management.
• Strong relationship-building and communication skills.
• Excellent organisation and time management skills.
• Commercial awareness and a customer-first approach.
• Confidence working with both clients and internal stakeholders.
• Strong attention to detail and ability to remain calm under pressure.

Desirable

• Experience using RPS (Reapit)
• Previous experience within a corporate relocation, property search, business development, customer service, or account management environment.
• Knowledge of the London lettings market.

What We Offer

• The opportunity to work with London's number one lettings agent.
• A supportive and collaborative environment with a team of industry-leading professionals.
• Access to unparalleled resources, property stock and marketing support.
• A competitive compensation package with significant earning potential.
• Opportunities for professional growth and development within a renowned organisation.
• The chance to play a key role within a growing Corporate & Relocation Services division.

About The Company

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.