Property Manager

Campions Group; Greater London; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Employee assistance programme

Competitive holiday allowance

Charity matching and payroll giving

Contribution towards eye care tests

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Job summary

A leading property management firm is seeking a Property Manager to join its dynamic team in London. The role involves managing client portfolios, ensuring compliance, and troubleshooting maintenance issues. Ideal candidates should have prior experience in property management, good organisational skills, and a customer-focused approach. This position offers a hybrid work model after a settling period and a competitive salary, making it ideal for proactive individuals looking to advance their career in property management.

Qualifications

• Previous experience in property management is essential.
• Ability to work under pressure and escalate complaints when necessary.
• Self-awareness of knowledge gaps and willingness to learn.

Responsibilities

• Manage client portfolios and ensure compliance with safety regulations.
• Retain management on the portfolio and troubleshoot key maintenance issues.
• Attend meetings with the senior leadership team to discuss performance.

Skills

Organisational skills

Time-management skills

Pressure handling

Customer service

Job description

Location: Knightsbridge

Hours: 40 hours per week, Monday – Friday (hybrid role once settling period has been passed)

Salary: £32,000 – £34,000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast‑paced, high‑volume environment.

Main Duties

• Embrace the Chestertons brand and core values
• Protect our Client’s Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks and appliances)
• Scrutinise quotes on behalf of the client
• Understand how to add value when sending an inspection report
• Negotiate deposit deductions in a fair and efficient manner within required timeframes
• Understand KPI’s required for the role
• Leave notes on RPS and attach documents to letters folder consistently
• Set and follow up on tasks consistently to assist with personal management of issues and support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend local branch and participate in morning meetings as per rota and fulfil inspection requirements
• Attend weekly 1:1 meetings with Senior leadership team
• Understand roles of supporting departments (lettings, compliance, accounts, tenancy progression) and when to contact them
• Support others’ growth and development
• Ensure current portfolio is fully compliant (e.g., EICR, Gas Safety Certificate)
• Inform Tenants and Landlords about the end‑of‑tenancy process
• Provide guidance on the process of deposit dilapidations

Attributes

• Can work under pressure – understand where to seek support / how to escalade complaints
• Good organisational and time‑management skills
• Seek work where capacity exists
• Self‑awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London‑based estate agency with over 30 branches across the capital. We are a highly‑respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Benefits

• Employee assistance programme
• Competitive holiday allowance + public holidays
• Charity matching and payroll giving
• Contribution towards eye care tests
• Annual flu vaccination vouchers
• Birthday leave
• Health cash plan
• Range of other additional benefits linked to specific job grades

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status or disability status.