Account Manager

Wilmington plc; Cardiff; Hybrid; GBP 34,000 - 40,000; Full time

Benefits offered by this job

25 Days Annual Leave

Additional Holiday Purchase

Hybrid Working

Performance-Related Bonus

Life Assurance

Vitality Private Healthcare

Subsidised Gym Memberships

Cycle to Work scheme

Discount Vouchers

Wellbeing Resources

Job summary

Astutis, part of Wilmington plc, is seeking an Account Manager to nurture customer relationships and identify growth opportunities within an established portfolio. You’ll be a confident communicator, manage cross-sell and up-sell activities, and collaborate with sales, marketing and delivery teams to drive value for clients.

Based in Cardiff with hybrid working, you’ll own pipeline, meet targets, and contribute to the company’s growth while enjoying a comprehensive benefits package and a

Qualifications

• Experience building and growing a portfolio of accounts.
• Proven ability to identify cross-sell and up-sell opportunities.
• Excellent communication and relationship-building skills.
• Collaborative approach with sales, marketing and delivery teams.

Responsibilities

• Deliver targeted annual sales revenue from assigned accounts.
• Develop and strengthen relationships with existing customers and key stakeholders.
• Identify and pursue cross-sell and up-sell opportunities across buyers, regions and divisions.
• Follow up on enquiries and referrals from accounts.
• Conduct customer meetings, presentations and commercial discussions.
• Produce sales proposals and quotations meeting gross margin targets.
• Maintain customer records, pipeline activity and forecasting in Sage CRM.
• Act as voice of the customer with delivery teams for contract fulfilment.
• Develop product/service and market sector knowledge to provide trusted advice.

Skills

Account management

Relationship building

Cross-selling

Sales pipeline

Communication

Team collaboration

KPIs

CRM management

Tools

Sage CRM

Job description

Company Outline

Job Role: Account Manager

Location: Hybrid / Cardiff (5 days in the office initially)

Salary: £34,000 - £40,000 DoE + £8,000 commission

Contract Type: Full time, permanent

What We CanOffer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why do we want you?

Astutis, part of Wilmington Plc, is looking for an Account Manager who is passionate about building meaningful customer relationships and creating opportunities for growth. You'll be a confident communicator who enjoys engaging with customers, understanding their challenges, and identifying solutions that deliver real value. With a proactive and consultative approach, you'll be comfortable managing a portfolio of accounts while uncovering opportunities to expand our partnerships through cross-selling and up-selling activities.

You'll be motivated by achieving results, taking ownership of your pipeline, and developing strong relationships with stakeholders at all levels. We want someone who is naturally curious, commercially aware, and driven to exceed expectations. Equally important is your ability to collaborate with colleagues across sales, marketing, and operational teams to ensure customers receive an exceptional experience throughout their journey.

If you're organised, resilient, customer-focused, and excited by the opportunity to make a tangible impact on business growth, we'd love to hear from you.

At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace.

As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.

Job purpose, tasks and responsibilities

Tasks & Responsibilities:

• Deliver targeted annual sales revenue from an assigned account portfolio.
• Develop and strengthen relationships with existing customers and key stakeholders.
• Identify and pursue cross-sell and up-sell opportunities across alternative buyers, regions, and divisions.
• Follow up on incoming enquiries and referrals from assigned accounts.
• Conduct customer meetings, presentations, and commercial discussions.
• Produce compelling sales proposals and accurate quotations in line with agreed gross margin targets.
• Maintain accurate customer records, pipeline activity, and forecasting within Sage CRM.
• Act as the voice of the customer internally, working closely with delivery teams to ensure successful contract fulfilment.
• Develop a strong understanding of products, services, and market sectors to provide trusted advice to customers.
• Collaborate with Account Managers, Business Development Executives, and
• Marketing colleagues to maximise revenue opportunities.
• Adhere to company policies, procedures, and quality standards, supporting the maintenance of ISO 9001:2015 accreditation.
• Undertake any additional duties as requested by the Sales Director.

What's the Best Thing About This Role?

In this role you have the opportunity to build and grow existing customer relationships while directly contributing to business success. Managing a portfolio of established accounts, you'll uncover new opportunities, drive growth through consultative conversations, and enjoy the autonomy to make a real impact. With a blend of relationship management, account development, and commercial responsibility, every day offers variety and visible results.

What's the Most Challenging Thing About This Role?

In this role you will manage a large portfolio of accounts while consistently identifying and converting growth opportunities. You'll need strong prioritisation, commercial awareness, and the ability to build relationships with multiple stakeholders while balancing competing priorities. For someone who enjoys ownership, relationship building, and achieving results, it's a challenge that's both rewarding and motivating.

Essential and desirable capabilities

Essential Capabilities:

• Confident conducting customer meetings, presentations and commercial discussions.
• Self-motivated with a proactive and resilient approach to sales activity.
• Experience managing opportunities through a structured sales pipeline.
• Excellent communication and relationship building skills.
• Ability to work collaboratively with SDRs, Marketing and wider commercial teams.
• Comfortable working towards activity and revenue KPIs.
• Strong organisational and CRM management skills.
• Commercially aware with a consultative sales approach.

Desirable Capabilities:

• Experience in consultative selling in a related field (HSE, Training, Consulting, L&D)
• Experience selling training, consultancy or professional services.
• Knowledge of health, safety, environmental or compliance sectors.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

Before you go....

About us

Astutis is a market leader in workplace health, safety, and environmental training, helping organisations create safer, healthier work environments. As part of Wilmington plc, we are committed to delivering high-quality courses and outstanding customer service.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.

When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.

Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.

Join us and make a real difference.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

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