Account Manager

IMP Software; Exeter; Remote; GBP 50,000 - 55,000; Full time

Benefits offered by this job

27 days of holiday per year plus bank

Enhanced Maternity and Paternity Pay

AXA Health insurance including dental

Broadband allowance

Home office stipend

Life assurance (4 x basic salary)

Encouraged and funded CPD

Job summary

IMP Software is seeking an Account Manager to deliver best-in-class support, build long-term relationships, and drive growth with MAT customers. You will introduce new products, coordinate with internal teams, and manage relationships with trusts to achieve their financial goals.

The role emphasizes customer delight, upsell opportunities, and close collaboration with the customer success and product teams to enhance IMP’s market position.

Qualifications

• Experience in the Education sector, ideally working with MATs.
• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with clients at all levels.
• Strong problem-solving and analytical skills.
• Experience with CRM systems and sales tools.
• 2-4 years BDM/Account management experience.
• Experience with the commercial side of account management.
• Experience working in a fast paced role and not phased by this

Responsibilities

• Manage the process of IMP customers where new schools are joining their trust.
• Be the primary point of contact for assigned clients.
• Develop and maintain strong relationships with clients.
• Understand client needs and goals.
• Develop and implement solutions to help clients achieve their goals.
• Identify and close upsell opportunities.
• Ensure that clients are satisfied with the company's products and services.
• Forecast and track sales metrics.
• Work closely with our dedicated customer success team to ensure customer delight.
• Provide feedback to the sales and product development teams.

Skills

Communication

Interpersonal skills

Account management

Education sector knowledge

Tools

CRM systems

Sales tools

Job description

Role: Account Manager

Salary: £50,000 - £55,000 dependant on experience

Reporting to: Senior Account Manager

Location: Remote

The Business

Founded by a team of financial experts and ex-MAT professionals, IMP Software has a deep understanding of the challenges facing multi-academy trusts. Our mission is to empower multi-academy trusts with the tools and expertise they need to manage their finances more efficiently and effectively. That's why we're trusted by trusts across the country to provide the only budgeting, forecasting, and reporting software designed specifically for them. From a standing start, in less that 5 years we are now used by most large trusts to help them deliver smarter MAT Finance.

We're proud to be at the forefront of innovation in the MAT finance sector, and we're constantly looking for ways to improve our offering. We work closely with our customers to understand their requirements so that we can tailor our product to their specific needs, and our team is always available to provide expert advice and support.

But at our core, we're more than just a software company. We're a team of passionate and dedicated professionals, committed to helping multi-academy trusts achieve their financial goals. We believe that financial planning should be simpler, more accessible, and more transparent, and we're proud to be leading the way in supporting smarter MAT finance.

At IMP we are very aware that the success of our business will be directly correlated to the quality of the team that we can attract and more importantly retain! Due to this core belief, IMP offers fantastic career progression within a business that places huge importance on the happiness of the team, through our respectful, fun(!) and supportive culture + flexible working, regular socials and funded/encouraged CPD.

Role Description

As an Account Manager for IMP, you will give best in class support to ensure our customer’s needs and priorities are being are met. Our customers are fantastic, and you will need to be legend who is obsessed with offering great service. You will introduce new products to them that can optimise and help them with their plans for growth. No day will be the same as you will need manage internal relationships, stay abreast of the regular system changes as well as building strong links with our customers.

The Account Management team are responsible for developing and maintaining long-term relationships with IMP Customers. They work closely with Trusts to understand their needs and goals, showcase solutions to support them and win business.

• Manage the process of IMP customers where new schools are joining their trust.


• Be the primary point of contact for assigned clients.


• Develop and maintain strong relationships with clients.


• Understand client needs and goals.


• Develop and implement solutions to help clients achieve their goals.


• Identify and close upsell opportunities.


• Ensure that clients are satisfied with the company's products and services.


• Forecast and track sales metrics.


• Work closely with our dedicated customer success team to ensure customer delight.


• Provide feedback to the sales and product development teams.

Skills, experience, and attributes

• Experience in the Education sector, ideally working with MATs.


• Excellent communication and interpersonal skills


• Ability to build and maintain relationships with clients at all levels.


• Strong problem-solving and analytical skills


• Ability to work independently and as part of a team


• Experience with CRM systems and sales tools


• 2-4 years BDM/Account management experience


• Experience with the commercial side of account management


• Experience working in a fast paced role and not phased by this

Benefits

• 27 days of holiday per year plus bank holidays


• Enhanced Maternity and Paternity Pay


• AXA Health insurance including dental and mental health


• Broadband allowance


• Home office stipend


• Life assurance (4 x basic salary)


• Encouraged and funded CPD