Account Manager

TN United Kingdom; Crawley; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to lead and inspire site teams in delivering exceptional service standards. This role emphasizes the importance of effective communication and team engagement, ensuring that operational budgets are met while fostering a positive and inclusive culture. The ideal candidate will have proven multi-site management experience and a strong commercial acumen. This is an exciting opportunity to shape the business as it scales, offering real autonomy and influence in a supportive environment.

Benefits

Company Vehicle

Flexible working environment

Professional development opportunities

Qualifications

• Proven experience in managing multiple sites in cleaning or support services.
• Strong leadership skills with a focus on team performance.

Responsibilities

• Lead and develop site teams to deliver exceptional service standards.
• Act as the key point of contact for clients, ensuring strong communication.

Skills

Multi-site management

Leadership

Commercial acumen

Client communication

Problem-solving

Job description

Position: Account Manager

Location: Gatwick/Southeast area – Field Based Role

Salary: £40,000.00 + Company Vehicle

Contract Type: Full Time Permanent

Hours: 40 per week, field based

Start date: We're ready when you are

Who we are

We're a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.

We get a buzz from doing work we're proud of—and we work best with clients who care about quality, fairness, and long-term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers.

We're pioneers at heart. Always improving, always evolving. And right now, we're building a high-performing, purpose-led commercial team to help us scale toward £30m revenue—without compromising who we are.

We believe in the importance of treating each member of our team as an individual, respecting the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that diversity in thoughts, culture, ethnicity, and experience makes our company stronger and a better place to work.

Who we're looking for

You know that great teams aren't built overnight. They're built on trust, clear communication, and a shared commitment to doing things right. As an Account Manager, you don't just oversee operations—you bring people together, create momentum, and set the tone for success across every site you touch.

Managing people is at the core of what you do—because you know that when your teams feel supported and engaged, great results follow. You're confident with clients, calm under pressure, and driven by a genuine desire to make things better, day in and day out.

What you'll be doing

• Lead, inspire, and develop site teams to deliver exceptional service standards
• Act as the key point of contact for clients, ensuring strong, professional communication and responsiveness
• Monitor and manage operational budgets, ensuring commercial targets are met or exceeded
• Implement and uphold company standards, policies, and procedures across all sites
• Identify opportunities to enhance service delivery and grow accounts
• Drive a positive, inclusive, and performance-focused culture within your teams

What We're Looking For

• Proven multi-site management experience in cleaning, facilities, or support services
• A natural leader who puts people first, with a track record of building high-performing teams
• Strong commercial acumen – understands budgets, KPIs, and contract delivery
• Excellent communication and client-facing skills – confident, professional, and proactive
• Ability to thrive in a fast-paced, hands-on role with a flexible, problem-solving mindset
• This isn't just a job—it's a chance to shape a business as it scales
• We dare to differ—and you'll have freedom to work in the way that works best for you
• You'll be surrounded by people who care, push, and deliver
• And if you're good, you'll grow fast—with real autonomy and influence