Account Manager

Gi Group; Coventry; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Award-winning benefits

Structured training

Development pathways

Supportive culture

Job summary

Gi Group is seeking an Account Manager to manage and develop a key on-site client relationship in Coventry. This on-site, full-time role supports recruitment and workforce management solutions, coordinating with internal teams to meet staffing requirements and service levels.

The successful candidate will be organised, customer-focused, and capable of handling multiple priorities in a fast-paced environment. Monday to Friday schedule with an emphasis on delivering proactive client service.

Qualifications

• Experience in account management or client-facing roles.
• Strong relationship management and communication skills.
• Commercial awareness and ability to discuss service delivery and client requirements.
• Excellent organisational and time-management skills.

Responsibilities

• Manage day-to-day relationships with the allocated client and act as a trusted point of contact.
• Understand client requirements and develop effective recruitment, staffing, and workforce solutions.
• Collaborate with recruitment and operations teams to fulfil vacancies and meet service levels.
• Coordinate candidate activity including bookings, availability, schedules, and workforce requirements.
• Monitor performance indicators such as attendance, coverage, delivery, and client satisfaction.
• Provide regular updates, reports, and performance information to clients and internal stakeholders.
• Identify risks and opportunities for improvement, escalating appropriately.
• Build long-term relationships through responsive and professional communication.
• Support client reviews, business planning, and discussions on future workforce needs.
• Maintain accurate client and account records across CRM and reporting systems.

Skills

Account management

Client-facing

Relationship management

Communication skills

Organisational skills

Tools

CRM systems

Reporting tools

Job description

Account Manager (On-site) – Gi Group

Salary: Up to £36k dependent on experience

Contract: Full-time, permanent

Hours: Monday to Friday

Location: Coventry (on-site)

We’re looking for a proactive, commercially minded Account Manager to manage and develop a key on-site client relationship, supporting the delivery of recruitment and workforce management solutions. You’ll be the main point of contact for the client, understand their staffing requirements, coordinate with internal teams, and ensure consistently high service levels.

This is a fast-paced role suited to someone who is organised, customer-focused, and confident managing multiple priorities.

Key responsibilities

• Manage day-to-day relationships with the allocated client and act as a trusted point of contact.
• Understand client requirements and develop effective recruitment, staffing, and workforce solutions.
• Work closely with recruitment and operations teams to fulfil vacancies and meet agreed service levels.
• Coordinate candidate activity including bookings, availability, schedules, and workforce requirements.
• Monitor performance indicators such as attendance, coverage, delivery, and client satisfaction.
• Provide regular updates, reports, and performance information to clients and internal stakeholders.
• Identify risks, service issues, and opportunities for improvement, escalating where appropriate.
• Build strong, long-term relationships through responsive and professional communication.
• Support client reviews, business planning, and discussions on future workforce needs.
• Maintain accurate client, candidate, and account records across CRM and reporting systems.

What we’re looking for

• Experience in account management, recruitment, staffing, workforce solutions, customer service, or a similar client-facing role.
• Strong relationship management and communication skills (verbal and written).
• Commercial awareness and confidence discussing service delivery, performance, and client requirements.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Proactive, solutions-focused mindset with a strong commitment to client satisfaction.
• Confidence handling queries, resolving issues, and managing expectations professionally.
• High attention to detail, especially when maintaining records, reporting, and compliance documentation.
• Ability to work to deadlines and targets in a fast-paced environment.

What you’ll get

• The opportunity to manage and develop valued client relationships.
• Exposure to recruitment operations, workforce planning, and commercial account management.
• A varied role with clear impact on client satisfaction, business performance, and service delivery.
• A supportive team environment with opportunities for development and progression.

What we offer

• Award-winning benefits package.
• Structured training and ongoing professional development.
• A supportive, values-led culture with clear development pathways.
• Recognition for high performance and contribution to client and business success.

Additional information

Gi Group is an equal opportunities employer and welcomes applications from candidates of all backgrounds.

Applicants must have the right to work in the UK.