Account Manager - Midlands

Recruitment Pursuits Ltd; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Account Manager to oversee multiple accounts within the Manufacturing Sector. The role requires strong relationship management, excellent customer service skills, and experience managing large volumes of recruitment, offering a competitive salary and benefits.

Benefits

Competitive salary

Generous commission structure

Company car

Qualifications

• Experience leading remote, onsite complex businesses delivering recruitment solutions.
• Experience managing corporate accounts with high volumes of recruitment services.

Responsibilities

• Manage and maintain client accounts, ensuring service delivery aligns with expectations.
• Conduct performance reviews and identify opportunities for process improvement.
• Act as a point of referral for client issues and manage compliance with contract terms.

Skills

Awareness of customer service

Detail-conscious

Relationship skills

Communication skills

Self-motivation

Ability to respond to pressure

Education

Educated to A-level standard

Job description

A truly outstanding opportunity for an experienced Account Manager, covering 3 accounts within the Manufacturing Sector across different locations in the Midlands. Our client is a global leader in the Recruitment Industry, renowned for providing professional recruitment services to companies of all sizes and boasting an exceptional client base.

You will need to display the following personal attributes to succeed in the role:

• Awareness and aptitude for excellent customer service
• Numerate and detail-conscious
• Strong relationship and influencing skills
• Strong communication skills, both verbal and written, comfortable working with clients and colleagues at all levels
• High level of self-motivation, using your own initiative
• Able to respond well to pressure, tight deadlines, and flexible hours to achieve objectives

You will be expected to:

• Understand the main drivers, dynamics, and direction of your accounts
• Ensure the account team qualifies job roles or service requirements, including budgets, timescales, expectations, and costs with the client
• Ensure client invoicing is in accordance with contract terms and timescales
• Act as a point of referral for escalation of client issues
• Perform regular service and performance reviews with clients at all levels
• Create, manage, and maintain key client contacts at all levels
• Build relationships with key decision-makers and facilitate meetings
• Ensure DSO performance aligns with contractual terms
• Manage all contracts in a compliant manner, overseeing audit and quality processes
• Recognize opportunities to improve profitability
• Identify and eliminate non-value-added activities within the business operations

We require you to have experience in:

• Leading remote, onsite complex businesses, delivering core and innovative recruitment solutions
• Managing corporate accounts with large volumes of temps, permanent, and contract recruitment services

Qualifications

Educated to A-level standard

Benefits

Competitive salary, generous commission structure, and a company car are offered.

How to apply

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Recruitment Pursuits Ltd is dedicated to connecting top candidates with leading companies, delivering the recruitment sector's best standards.