Account Manager

Arcus FM Limited.; Cirencester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading facilities management company is seeking an Account Manager to oversee key accounts and ensure operational excellence. The role involves managing field teams, fostering client relationships, and driving performance improvements to meet contract expectations. With a strong focus on leadership and service delivery, the successful candidate will play a pivotal role in the company's operational strategy.

Benefits

£5,549 Car Allowance

Up to 10% discretionary bonus scheme

25 days annual leave + Bank Holidays

Group personal pension scheme (5% - 6% matched)

Life Assurance

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/ Trade Point

20% off Nuffield Fitness and Wellbeing Centres

Qualifications

• Extensive knowledge of Hard Services and contractor management.
• Track record of delivering continuous process improvement.
• Experience in strategic planning and execution.

Responsibilities

• Manage operational field teams and ensure service excellence.
• Drive performance improvements and accountability for contract KPIs.
• Build long-term relationships with clients and stakeholders.

Skills

Hard Services management

KPI understanding

Financial planning

Strategic decision making

Continuous improvement

Staff motivation

Education

Relevant qualification in FM, Customer Service or Management at level 5 or above

Health & Safety qualification

Job description

Why Join Us

Arcus FM are recruiting for an Account Manager who will take responsibility for the management of a key account, including oversight of operational field teams and helpdesk to ensure excellent customer service in delivering against the contract SLA’s and commercial arrangements.

What You'll Be Doing

The Account Manager will assist the Business Unit Leader in the execution of a cohesive operations strategy that supports the business plan, while being accountable for ensuring the contract delivers to budget and margin targets. Other responsibilities include;

• Accountable for key measures within contract – SLA’s and KPI’s and suggest improvements as necessary.
• Ensure continuous development and performance improvement over the life of the contract.
• Contribute to the decisions made by senior management team to ensure the future success of the strategic vision of operations within the organisation.
• Accountable for the delivery of all services within scope across the portfolio
• Undertake regular meetings with Client and review the services being provided to ensure value for money and service excellence are being delivered.
• Develop and build long-term relationships with client management and key stakeholders, delivering value and great service on the areas that matter to them.
• Responsible for driving a culture of continuous improvement through the facilities function by identifying and implementing improvements to current practices.
• Accountable for the management, coaching and development of team.
• Manage and control expenditure within agreed budgets.
• Provide leadership to all Managers to ensure that all strategic objectives are met, and quality standards continue to improve.
• Responsible for ensuring the key statutory compliance measures are delivered.

What We're Looking For

The successful candidate will have a proven track record in a similar, high-level role managing operations or facilities maintenance for multi-site commercial building environment, and experience influencing clients and stakeholders at senior levels, while leading operational and field-based teams. Other requirements include;

• Extensive knowledge of Hard Services and contractor management.
• Understanding of KPIs and performance management.
• Knowledge in areas of financial planning and control, and strategic decision making
• Understanding organisational requirements and systems in the areas of quality management, health and safety, legal compliance, environmental policies and general duty of care.
• Recognised and relevant qualification in FM, Customer Service or Management at level 5 or above.
• Ideally a member of a professional institution or trade association directly relevant to the range of services to be managed i.e. Institute of Workplace and Facilities Management (IWFM ), Royal Institute of Chartered Surveyors (RICS), or an engineering-based institute.
• A relevant Health & Safety qualification.
• Track record of delivering continuous process improvement, developing performance improvement tools and processes.
• Experience in strategic planning and execution, formulating policy, and developing and implementing new strategies and procedures.
• Experience of managing and motivating staff through periods of change and business growth.

In return for your hard work we would offer you:

• Salary: Up to £40,000 - £50,000 depending on experience
• £5,549 Car Allowance
• Up to 10% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.

To be considered for this position please submit your application via the ‘apply’ button.

Requisition ID

2025-7233