Account Manager

Curtiss-Wright Corporation; Christchurch; On-site; GBP 35,000 - 80,000; Full time

Job summary

Curtiss-Wright Corporation is seeking an experienced Account Manager for its Christchurch team. The role involves leading customer service operations, enhancing service delivery processes, and managing customer relationships within the defense and aerospace sectors. Candidates should have a degree and significant experience in a related field.

Benefits

Paid Time Off

Health and Wellness Benefits

Retirement with Employer Match

Learning and Development Opportunities

Competitive Pay

Bonus Scheme

Employee Stock Purchase Plan

Inclusive & Supportive Culture

Qualifications

• 4-6 years of experience in a similar role required.
• Oral and written communication skills essential.
• Organizational and presentation skills necessary.

Responsibilities

• Provide strategic leadership for customer service delivery.
• Manage customer retention and resolve customer concerns.
• Analyze operational processes for service delivery improvements.

Skills

Communication

Leadership

Organization

Education

Degree Level Education

Tools

MS Office

Job description

Join to apply for the Account Manager role at Curtiss-Wright Corporation

3 days ago Be among the first 25 applicants

Join to apply for the Account Manager role at Curtiss-Wright Corporation

Get AI-powered advice on this job and more exclusive features.

We're looking for an Account Manager to join our Christchurch Team!

As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.

Location: Christchurch UK

Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan I Inclusive & Supportive Culture

Your Challenge

• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Develops customer service department procedures.
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Reviews warranty claims.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Management of export Trade Compliance and Release Certification
• Manage and control forecasts, line of balance, order loading, contract reviewing, pricing and quoting
  
  

What You Bring

• Educated to degree level
• Oral and written communication skills with knowledge of MS office. Organization and presentation skills.
• 4-6 years of experience in a similar role.
  
  

About Us

Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport.

The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening. The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products.

As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small – crash survivability requirements exceeding the existing standards for commercial aircraft

Our Values Environmental, Social and Governance

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Defense and Space Manufacturing

Referrals increase your chances of interviewing at Curtiss-Wright Corporation by 2x

Get notified about new Account Manager jobs in Christchurch, England, United Kingdom.

Peterborough, England, United Kingdom 1 day ago

Peterborough, England, United Kingdom 3 days ago

Peterborough, England, United Kingdom 6 days ago

Cambridge, England, United Kingdom 3 days ago

Peterborough, England, United Kingdom £35,000.00-£80,000.00 2 days ago

Cambridge, England, United Kingdom 1 week ago

Peterborough, England, United Kingdom 2 days ago

Cambridge, England, United Kingdom 3 weeks ago

Cambridge, England, United Kingdom 3 days ago

Cambridgeshire, England, United Kingdom 6 days ago

Peterborough, England, United Kingdom 9 hours ago

Cambridgeshire, England, United Kingdom 1 week ago

Peterborough, England, United Kingdom 1 month ago

Cambridge, England, United Kingdom 2 days ago

Huntingdon, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 3 weeks ago

Peterborough, England, United Kingdom 3 weeks ago

Cambridge, England, United Kingdom 2 months ago

Cambridge, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 4 days ago

Cambridge, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 2 weeks ago

Account & Operations Manager – IT Consultancy

Peterborough, England, United Kingdom £28,000.00-£35,000.00 1 day ago

Key Account Manager Haematology Oncology (N England, Scotland & N Wales)

Cambridge, England, United Kingdom 14 hours ago

Cambridge, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.