Account Manager

Curtiss-Wright Corporation; Christchurch; On-site; GBP 30,000 - 38,000; Full time

Job summary

Join a leading company as an Account Manager in Christchurch, where you will provide strategic leadership in customer service and support. You'll manage customer retention and ensure efficient service delivery while working in a supportive environment with great benefits.

Benefits

Paid Time Off

Retirement with Employer Match

Health and Wellness Benefits

Learning and Development Opportunities

Competitive Pay

Bonus Scheme

Recognition

Employee Stock Purchase Plan

Inclusive & Supportive Culture

Qualifications

• 4-6 years of experience in a similar role.

Responsibilities

• Provide strategic leadership for pre- and post-sales services.
• Manage customer retention and resolve customer concerns.
• Develop and manage return materials authorization processes.

Skills

Oral and written communication skills

Organization skills

Presentation skills

Education

Degree level education

Tools

MS Office

Job description

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We're looking for an Account Manager to join our Christchurch Team!

As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.

Location: Christchurch UK

Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan I Inclusive & Supportive Culture

Your Challenge

• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Develops customer service department procedures.
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Reviews warranty claims.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Management of export Trade Compliance and Release Certification
• Manage and control forecasts, line of balance, order loading, contract reviewing, pricing and quoting
  
  

What You Bring

• Educated to degree level
• Oral and written communication skills with knowledge of MS office. Organization and presentation skills.
• 4-6 years of experience in a similar role.
  
  

About Us

Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport.

The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening. The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products.

As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small – crash survivability requirements exceeding the existing standards for commercial aircraft

Our Values Environmental, Social and Governance

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition.

For US Applicants: EEO is The Law – click here for more information.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Defense and Space Manufacturing

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