Account Manager

Cuttsy+Cuttsy®; Cambridge; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Cuttsy+Cuttsy is seeking a Senior Account Manager to lead client relationships across our healthcare clinical trial portfolio. You’ll be the primary client contact, trusted advisor, and guide recruitment and retention efforts using patient and trial insights.

Collaborate with Strategy, Patient Engagement, Creative, Content and Project Delivery to shape briefs and budgets. You’ll own account growth, develop plans, lead commercial conversations, and mentor junior colleagues while staying informed

Qualifications

• 4+ years of account management experience within an agency environment.
• Strong experience working with pharmaceutical, biotechnology or life sciences clients.
• Clinical trial recruitment, retention or patient engagement experience strongly preferred.
• Life sciences degree or equivalent scientific qualification.
• Proven experience building strong client relationships and acting as a trusted advisor.
• Experience developing account plans and converting growth opportunities.
• Strong strategic and commercial understanding, including quotes, budgets, forecasting and scope management.
• Clear and confident verbal and written communication, negotiation and presentation skills.
• Experience supporting or mentoring more junior colleagues.

Responsibilities

• Act as a primary client contact and build strong, trusted relationships at different levels.
• Develop a deep understanding of each client, their study portfolio, therapy areas and priorities.
• Anticipate client needs and provide clear, informed advice.
• Work closely with Project Delivery to give clients a joined-up and consistent experience.
• Lead account plans that help maintain and grow client relationships.
• Use patient, site and trial insights to identify recruitment and retention barriers.
• Lead scoping conversations for new work and turn client needs into strong briefs.
• Bring together Strategy, Patient Engagement, Creative, Content and Project Delivery to shape the right solution.
• Apply lessons from completed work to strengthen future recommendations and deepen client relationship.
• Keep abreast of developments in clinical research and healthcare communications, using our research and specialist expertise to offer clients relevant insights and fresh thinking.
• Identify, develop and convert opportunities to grow existing accounts and win new clinical trial clients.
• Build a strong understanding of client pipelines, upcoming studies and changing needs.
• Lead or play a key role in proposals, RFP responses and pitches.
• Work with Account Directors and Senior Account Directors on account growth priorities.
• Lead the creation of clear and accurate quotes and budgets with Project Delivery and specialist teams.
• Own accurate account and revenue forecasting.
• Lead scope change and commercial conversations with clients, working with Project Delivery to understand the impact.
• Identify commercial risks and opportunities and take action early.
• Work in close partnership with relevant teams across the business to create high-quality work.
• Support and mentor Account Managers and other junior colleagues.
• Share client, therapy area and clinical trial knowledge with colleagues.
• Contribute to a positive and collaborative team environment.

Skills

Account management

Pharma/Life sciences clients

Client relationships

Growth opportunity development

Account planning

Strategic & commercial thinking

Communication & presentation

Mentoring juniors

Education

Life sciences degree or equivalent

Job description

Are you an Account Manager passionate about building great client relationships and making a difference in healthcare? We’d love to hear from you.

What you'll be working on

Our clinical trial work is varied and grounded in the needs of patients, sites and study teams. We focus on clarity, accessibility and health literacy, creating solutions that support informed participation and a positive trial experience.

You might be:

• Helping clients understand patient and site barriers that may affect recruitment and retention
• Using patient, site and trial insights to help shape recruitment and retention approaches
• Creating the right patient and site solutions across different therapy areas and study needs
• Leading scoping conversations for new projects and turning client needs into clear briefs
• Working with Strategy, Patient Engagement, Creative, Content and Project Delivery to develop the right response

About the role

As a Senior Account Manager, you will take a lead role in maintaining and growing client accounts across our clinical trial client portfolio.

You will be a primary client contact and trusted advisor, building strong relationships and developing a deep understanding of each client, study and therapy area.

You will use patient, site and trial insights to understand recruitment and retention challenges and guide the development of the right solution.

You will lead scoping conversations for new work and bring together the right teams to develop strong briefs, proposals and budgets.

You will work closely with Project Delivery throughout. You will lead the client relationship, account direction and commercial conversations, while Project Delivery leads the detailed planning and delivery of the work.

Key responsibilities

Client relationship management

• Act as a primary client contact and build strong, trusted relationships at different levels
• Develop a deep understanding of each client, their study portfolio, therapy areas and priorities
• Anticipate client needs and provide clear, informed advice
• Work closely with Project Delivery to give clients a joined-up and consistent experience

Strategic account management

• Lead account plans that help maintain and grow client relationships
• Use patient, site and trial insights to identify recruitment and retention barriers
• Lead scoping conversations for new work and turn client needs into strong briefs
• Bring together Strategy, Patient Engagement, Creative, Content and Project Delivery to shape the right solution
• Apply lessons from completed work to strengthen future recommendations and deepen client relationship
• Keep abreast of developments in clinical research and healthcare communications, using our research and specialist expertise to offer clients relevant insights and fresh thinking

Account growth

• Identify, develop and convert opportunities to grow existing accounts and win new clinical trial clients
• Build a strong understanding of client pipelines, upcoming studies and changing needs
• Lead or play a key role in proposals, RFP responses and pitches
• Work with Account Directors and Senior Account Directors on account growth priorities

Financial management

• Lead the creation of clear and accurate quotes and budgets with Project Delivery and specialist teams
• Own accurate account and revenue forecasting
• Lead scope change and commercial conversations with clients, working with Project Delivery to understand the impact
• Identify commercial risks and opportunities and take action early

Team collaboration

• Work in close partnership with relevant teams across the business to create high-quality work
• Support and mentor Account Managers and other junior colleagues
• Share client, therapy area and clinical trial knowledge with colleagues
• Contribute to a positive and collaborative team environment

Key skills and experience

• 4+ years of account management experience within an agency environment
• Strong experience working with pharmaceutical, biotechnology or life sciences clients
• Clinical trial recruitment, retention or patient engagement experience strongly preferred
• Life sciences degree or equivalent scientific qualification
• Proven experience building strong client relationships and acting as a trusted advisor
• Experience developing account plans and converting growth opportunities
• Strong strategic and commercial understanding, including quotes, budgets, forecasting and scope management
• Clear and confident verbal and written communication, negotiation and presentation skills
• Experience supporting or mentoring more junior colleagues

Essential attributes

You’ll be a confident client lead who combines strategic thinking with strong relationship skills.

You’ll anticipate client needs, communicate clearly and turn insight into practical recommendations and opportunities.

You’ll work well with Project Delivery and other teams, bringing people together around the client and trial need.

You’ll stay calm under pressure, support others and take a proactive, commercially aware approach.

You’ll use your initiative, look for opportunities to learn and grow, and remain proactive and solution-focused in a fast-paced environment.

About us

Cuttsy+Cuttsy is an award-winning, employee-owned healthcare communications agency, with our founders still actively involved. We are dedicated to delivering meaningful, innovative solutions that make a genuine difference to people’s lives – whether that’s through patient engagement, clinical trial support, or healthcare communications. Collaboration, sustainability, and a strong focus on people are at the heart of everything we do.

We are proud to hold the Investors in People Platinum accreditation and to have been recognised as a top 10 award winner of Campaign’s Best Places to Work 2024. Our unique culture combines flexibility and trust, with a commitment to looking after our team. From promoting personal development to prioritising wellbeing, we strive to ensure our people feel valued, supported, and empowered.

At Cuttsy+Cuttsy, we don’t just work together – we succeed together, delivering impactful results for clients and making a real difference to patients and healthcare professionals worldwide.

This is a hybrid role and we would like the successful applicant to spend some time each week working at our office in Pampisford, near Cambridge.

Applicants must have the right to work and be based in the UK.