Account Manager

Hubexo; Bournemouth; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Professional development opportunities

Flexible working environment

Innovative company culture

Job summary

A leading tech firm in Bournemouth is seeking an experienced Account Manager to enhance customer engagement and ensure success with their platforms. Responsibilities include delivering training sessions and creating tailored account plans. The ideal candidate has a background in SaaS and excels in relationship-building. Join a team committed to driving innovation in the construction industry with a hybrid working model.

Qualifications

• Proven experience making a measurable impact in client engagement.
• Ability to handle customer conversations under pressure.
• Great understanding of customer needs and relationship dynamics.

Responsibilities

• Build trust and loyalty by being a strategic advisor.
• Deliver engaging onboarding and training sessions.
• Create tailored account plans to boost retention.

Skills

Experience in SaaS or service-led environments

Confident relationship-builder

Skilled with Salesforce

Ability to manage multiple priorities

Curiosity and adaptability

Tools

Salesforce

Excel

Video conferencing tools

Job description

Hubexo Bournemouth, England, United Kingdom

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Hubexo Bournemouth, England, United Kingdom

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Drive Customer Engagement, Make every conversation count. Help the industry build better. Grow a career that matters.

Location: Bournemouth (Central) Hybrid 3 days per week office based

Account Manager

About Hubexo

We provide cutting-edge data, insights, and software solutions to the global construction industry. We specialise in project information, eTendering, product information, market intelligence, and specification. We help the world build better by delivering unrivalled insights and technology that shape places where people live, work and play.

The Role: Account Manager – Bournemouth

At Hubexo, our customers don’t just use our platforms — they depend on them.

We’re growing, and we need an experienced Account Manager to make sure they get the very best from everything we offer.

This is a relationship-led, insight-driven role. You’ll be the trusted partner who guides clients from onboarding through to adoption, unlocking deeper value at every stage. You’ll spot opportunities, solve challenges, and make sure every customer feels supported, understood, and excited about what’s next.

This is what you’ll be doing:

• Build trust and loyalty by being a strategic advisor, not just a point of contact
• Deliver engaging onboarding, training, and demo sessions that inspire action
• Know your accounts inside out — track engagement, analyse usage, and act on the data
• Create tailored account plans to boost retention and uncover upsell opportunities
• Spot early signs of churn and take proactive steps to re-engage customers
• Champion the full power of Hubexo’s product portfolio
• Collaborate with Sales, Product, and Marketing to make the customer journey seamless
• Keep Salesforce and account records accurate, always
• Share insights and ideas that help us improve and innovate

About You

• Experience in SaaS, subscription, or service-led environments where you’ve made a measurable impact
• Confident relationship-builder who leads conversations with authority and stays calm under pressure
• Skilled with Salesforce, Excel, and video conferencing tools
• Naturally curious, quick to learn, and adaptable
• Comfortable managing multiple priorities without losing sight of the customer
• Bonus: knowledge of the construction sector or experience with adjacent industries

Why Hubexo

We’re not here to coast — we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.

At Hubexo, we are united by our vision to empower the construction industry with our innovative insights and technology. We like to dream big and thrive together. If you're ready to be part of one global team that is helping to shape the future of construction and build a better world, join us!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Marketing

• Industries

  IT Services and IT Consulting, Construction, and Business Consulting and Services

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